Customer Service Advisor
4 days ago
**Inbound Customer Service Advisors**
**Salary**: £20,000 pa. starting salary, going up to £23,000 after only 3 months
**Location**:Sheffield
**Hours**: 37.5 hours per week (Mon-Sun 8.00am to 8.00pm shifts)
**This is a career choice to be a part of something new and exciting. Career progression will be possible in this fast-growing company.**
**Summary of Position**
This is unrivalled opportunity to join a vibrant and rapidly expanding team as a Call Centre Agent. You need to be able to demonstrate a good understanding of front-line customer service and will become the first point of contact between the company andpotential or existing customers.
You will be working on customer accounts with the aim of delivering both in a customer service role and collecting any arrears, ensuring that sustainable and affordable repayment plans are agreed. The ideal agent will be able to strike a balance betweenproviding a high level of customer service, problem resolution and collection of outstanding debt.
**Duties & Responsibilities**
- Deal competently and efficiently with high volumes of collections calls and customer service calls, inbound and outbound, via manual and auto-dialling
- Support to the team manager and colleagues as required
- Attend team meetings providing productive and proactive suggestions
- Act as a first point of contact for our customers
- Handling complaints from customers with the aim of first call resolution
- Review and respond to correspondence from customers
- Follow up calls to potential customers who have shown an interest in our product
- Processing payments received and tracing missing remittances as required
- Operate in line with all FCA and other key finance industry regulations and laws
- Take ownership for personal development objectives
**Skills & Experience Required**
- Excellent communication and interpersonal skills with a first-class telephone manner and the ability to deal with customers in a confident way
- The ability to work well in a team environment
- Comfortable at working to both team and individual targets in a fast-paced environment
- Experience within a contact centre/call centre environment
- Collections experience is desirable
- Efficient, organised and works well under pressure or time constraints
- Must have worked within the Financial Services sector and understands relevant regulatory requirements
- Understanding of assessing affordability, for example using income & expenditure forms
- Experience of working on a dialler
- Excellent Customer Service skills showing confidence in Customer interaction
- Basic user level in Microsoft products such as Outlook, Word, Excel and PowerPoint
**Applications**
We look forward to hearing from you
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