Receptionist Emergency Zone
6 months ago
We are looking for an enthusiastic, caring person to join our team in the Emergency Zone.
The job is at the reception desk within EZ and you will be communicating with patients and professionals face to face in the unit and over the phone, so good communication skills are essential. You will be the first person the patients will meet on their arrival, so a friendly positive attitude is important. The Emergency Zone Receptionist is the first point of contact for patients and carers visiting the zone. They will provide a full reception service, including meeting and greeting all attendees to the Zone reception areas (Main ED Reception, Acute Medical Unit, and Pitstop), offering a high level of administrative support to the Clinical teams, ensuring the accurate completion of registration details, maintaining computerised records and dealing with queries in a sympathetic and appropriate manner
You will need to be flexible to cover when the other team members are on leave so a smooth service can be maintained.
We are a busy day unit receiving referrals for patients from most specialties within the Trust and direct GP referrals.
The Emergency Zone team pride themselves on providing high quality care and service to all of our patients.
If you think you have the qualities needed to provide a patient focused high quality service, then this could be the job for you.
Previous applicants need not apply.
To accurately register patients and maintain computerised records to ensure all records are complete and scan paper documents once the patient has left the department
To maintain medical records by ensuring that all contents are correctly filed in the appropriate place
To receive and admit patients using the relevant computer systems
To undertake routine clerical work and associated tasks
To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties
To assist with distressed/bereaved relatives
To respond quickly to changing situations and prioritise workload with a view to resolving problems within limits
Deal with enquiries from police according to Trust protocols and the Data Protection Act, ensuring confidentiality is maintained at all times
To arrange ambulance transport for patients as required
To liaise with staff in other departments as required
To provide ad hoc information and support to other staff when required
To provide information to medical staff when requested
To assist in the training of new members of staff to ensure all staff can carry out their role competently
To be fully trained and competent to respond to a major incident alert
To have a flexible approach to help provide cover for colleagues to ensure that the reception desk has full cover for holidays and sick leave
To maintain confidentially and adhere to the Data Protection Act at all times
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognized center of excellence in a range of services and major specialties. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
To accurately register patients and maintain computerised records to ensure all records are complete and scan paper documents once the patient has left the department. This includes during a downtime procedure.
To maintain medical records by ensuring that all contents are correctly filed in the appropriate place, including the saving of ambulance records to patient files for use by the clinical team.
To receive and admit patients using the relevant computer systems.
To undertake routine clerical work and associated tasks
To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties
To assist with distressed/bereaved relatives
To respond quickly to changing situations and prioritise workload with a view to resolving problems within limits
Deal with enquiries from police according to Trust protocols and the Data Protection Act, ensuring confidentiality is always maintained
To arrange ambulance transport for patients as required
To liaise with staff in other departments as required
To provide ad hoc information and support to other staf
-
Band 2 Receptionist Emergency Zone
6 months ago
Bristol, United Kingdom North Bristol NHS Trust Full timeWe are looking for an enthusiastic, caring person to join our team in the Emergency Zone. The job is at the reception desk within EZ and you will be communicating with patients and professionals face to face in the unit and over the phone, so good communication skills are essential. You will be the first person the patients will meet on their arrival,, so a...
-
Receptionist Emergency Zone
8 months ago
Bristol, United Kingdom North Bristol NHS Trust Full timeTo accurately register patients and maintain computerised records to ensure all records are complete and scan paper documents once the patient has left the department. This includes during a downtime procedure. To maintain medical records by ensuring that all contents are correctly filed in the appropriate place, including the saving of ambulance records to...
-
Dental Receptionist
6 months ago
Bristol, United Kingdom Oakfield Dental Full timeWe have an exciting opportunity for a part-time Receptionist to join our independent, private dental practice opening in Clifton, Bristol. We offer general and referral dental services including routine dentistry, cosmetic and aesthetic dentistry, dental implants, oral surgery, dental sedation, orthodontics and specialist treatments. We are looking for a...
-
Receptionist
6 months ago
Bristol, United Kingdom Ninja Warrior UK Full time_**Exceptional venues. Outstanding experiences. Delivered expertlyand that’s where you come in as a Ninja Receptionist**_ **Think you could beat the warped wall? How about **outsmart **the Chaser? Perhaps you even think you could survive the Jungle?** **Ninja benefits - Receptionist** - **Ninja pay - **Up to £10.42 per hour - **Ninja holidays -** Kick...
-
Veterinary Receptionist
6 months ago
Bristol, United Kingdom Vets Now Full time**Part Time Veterinary Receptionist** **£11.35ph plus benefits** **Be part of the UK’s leading provider of Emergency Pet Care** Vets Now are the UK’s leading provider of emergency pet care, providing a trusted service to more than 1400 veterinary practices - from 58 dedicated out-of-hours clinics and three 24/7 pet emergency hospitals. You will be...
-
Receptionist
6 months ago
Bristol, United Kingdom Hudson Healthcare Full timeVacancy for a reliable and warm receptionist to join our team at Harbour Residential ( Haven Lodge ). Harbour is a modern, purpose-built care home, recently redecorated throughout, offering leading nursing & dementia care and short-term respite care. The Receptionist is the first point of contact within the home, ensuring that professional, high quality...
-
Veterinary Receptionist/animal Care Assistant
6 months ago
Bristol, United Kingdom Vets Now Full time**Weekend Veterinary Receptionist/Animal Care Assistant** **£11.35ph plus benefits** **Be part of the UK’s leading provider of Emergency Pet Care** Vets Now are the UK’s leading provider of emergency pet care, providing a trusted service to more than 1400 veterinary practices - from 58 dedicated out-of-hours clinics and three 24/7 pet emergency...
-
Emergency Department Patient Flow Co-ordinator
6 months ago
Bristol, United Kingdom North Bristol NHS Trust Full timeJOB SUMMARY The post holder will provide a comprehensive, high quality and professional administration service to support the Emergency Department. The successful candidate will have a key role in chasing up the management of patients against the 4 hour target within the Emergency department and will act as a point of contact for the team providing diplomacy...
-
Emergency Department Administrator
6 months ago
Bristol, United Kingdom North Bristol NHS Trust Full timeAn exciting opportunity is available working in the Emergency Department at Southmead Hospital. We are looking for an enthusiastic, confident, reliable and competent individual who wishes to work in a very busy, yet rewarding role based our Emergency Department. To provide exceptional administrative and clerical support to a number of clinicians, managers...
-
Emergency Department Patient Flow Co-ordinator
6 months ago
Bristol, United Kingdom North Bristol NHS Trust Full timeA new and exciting opportunity is available working in the Emergency Department at Southmead Hospital, where no two days are the same. We are looking for an enthusiastic, confident, reliable and competent individual who wishes to work in a very busy, yet rewarding role based in the centre of our Emergency Department. The Patient Flow Co-ordinator will...
-
Receptionist/rehoming Team Member
5 months ago
Bristol, United Kingdom Holly Hedge Animal Sanctuary Full time**Receptionist/rehoming team** Holly Hedge Animal Sanctuary are seeking a part time Receptionist who is passionate about animal welfare, to work 7.5 hours a day 4 days a week this includes weekend working. Applicants must be conversant with Microsoft Word, Excel, CRM systems and have good general IT skills. Knowledge of animal welfare and re homing...
-
Emergency Department Patient Flow Co-ordinator
6 months ago
Bristol, United Kingdom North Bristol NHS Trust Full timeA new and exciting opportunity is available working in the Emergency Department at Southmead Hospital, where no two days are the same. We are looking for an enthusiastic, confident, reliable and competent individual who wishes to work in a very busy, yet rewarding role based in the centre of our Emergency Department. You must be self-motivated, be able to...
-
Outpatient Receptionist
6 months ago
Bristol, United Kingdom North Bristol NHS Trust Full timeAn exciting opportunity has arisen for an enthusiastic, self-motivated and organised person to join our Receptionist Team providing efficient administrative support on the Gynaecology Outpatients within the Women & Children’s Division. This job requires a highly motivated person who can work under pressure whilst dealing with sensitive issues. An excellent...
-
Receptionist
3 months ago
Bristol, United Kingdom Civica UK Ltd Full timeAbout Us We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work,...
-
Acute Medical Unit Patient Flow Co-ordinator
6 months ago
Bristol, United Kingdom North Bristol NHS Trust Full timeJOB SUMMARY The post holder will provide a comprehensive, high quality and professional administration service to support the Acute Medical Unit. The successful candidate will have a key role in chasing up the management of patients against the 4 hour target within the Emergency Zone and will act as a point of contact for the team providing diplomacy and...
-
Receptionist (3 Months Contract)
6 months ago
Bristol, United Kingdom Oxford Instruments Plc Full timeWe have an exciting opportunity for a full-time Receptionist to join us for 3 months, with a possible extension or turning it into part-time role. Use your fun personality and customer service skills to welcome guests. Provide a professional interface for external and internal communications and give administrative support when required. **Key...
-
Front Desk Assistant
5 months ago
Bristol, United Kingdom NMI Full time**What will I be doing?** The People & Office Assistant will perform various front-of-house, office management, and administrative functions for the Bristol office, including: - Serving as the point person for all Employee/Visitor Experience matters. - Fulfilling the duties of the Receptionist for the Bristol office: answering phone calls, greeting...
-
Senior Receptionist
6 months ago
Bristol, United Kingdom Bupa Dental Care Full time**Senior Receptionist & Property Coordinator - Bristol Head Office** **Permanent, Full-time 35 hours, Monday - Friday** **Hambrook, North Bristol** **Up to £27,000** **The Role** As Senior Receptionist & Property Coordinator, you will lead the day-to-day coordination of effective and professional front of house services to a high standard and support...
-
Senior Receptionist
6 months ago
Bristol, United Kingdom Bupa Dental Care Full time**Senior Receptionist & Office Coordinator - Bristol Head Office** **Permanent, Full-time 35 hours, Monday - Friday** **Hambrook, North Bristol** **Up to £27,000** **The Role** As Senior Receptionist & Office Coordinator, you will lead the day-to-day coordination of effective and professional front of house services to a high standard and support the...
-
Emergency Department Receptionist/clerical Officer
6 months ago
Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full timeThe CED department is a wide and varied team. We are supportive and respectful of each other and work well together. CED is forward thinking and works collaboratively coming up with new innovative ways to improve and progress the department. The post holder will work within the United Bristol Healthcare & Weston Trust and be responsible for providing a...