Service Coordinator Administrator
6 months ago
**About Us**
Scotia Security Group designs, manufactures and installs security products for the Banking and ATM industries, producing security solutions utilising the latest technology. We directly employ a UK-wide installation and service team to ensure a highly professional and quick response customer experience.
**Service Coordinator / Administrator**
Scotia is looking to appoint an experienced Service Coordinator / Administrator to join our team at Scotia’s head office in Loanhead, Midlothian to coordinate customer service and installation works, as well as general administrative tasks.
**Purpose of the role**
As Service Coordinator / Administrator you will be responsible for actioning service calls received from our customers including heritage management and resource scheduling. Through this you will develop and maintain our customer’s relationships and communication channels.
Additionally, you will help in the daily administration of the company and provide support and assistance Senior Management.
Key Tasks:
- Coordinate and manage service calls to ensure delivery within agreed SLA’s.
- Liaise between Customers, Scotia Engineers and Manufacturing Departments to ensure smooth delivery of product and services.
- Monitor, control and manage business operations to meet customer expectations and company goals (e.g. customer satisfaction, accreditation, etc.)
- Actively provide a high level of client care to all customers by providing information as requested.
- Manage internal reporting to provide Directors and Management with relevant information, including creating customer reports and sales figures.
- Assist with the management of field engineers’ work schedules and tasks
- Maintain relationships with Field Engineers ensuring effective levels of two-way communication and support.
- Assist the management in the daily administration of the company, facilities and assets.
We are seeking an individual who can demonstrate the following strengths:
**Essential**
- Previous experience in service coordination and/or administration role.
- Awareness of Health & Safety policies/issues.
- First-rate organiser
- Excellent communicator - both verbal and written
- Excellent MS Office skills (particularly Outlook, Excel & Word)
- Highly organised and detail oriented with the ability to multi-task and prioritise work independently.
- Enjoy being part of a team
**Desirable**
- Experience in the management of projects
- Experience of scheduling work and diary management
- Experience in communicating with remote teams
- Ability to learn about new products
The role may involve some Saturday morning service cover.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Loanhead: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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