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Trainee IT Support
3 months ago
If you are looking to kick-start your career in 1st Line support - look no further.
1st Line duties
- Managing and supporting customers with a range of products including PSTN, ISDN, Hosted (VoiP) SIP trunk and Broadband services.
- Put your technical troubleshooting skills to the test by diagnosing and resolving queries and faults.
- Technical Support of fixed line, hosted, SIP and Broadband services
- Supporting partners and customers with our portfolio propositions where applicable.
- Updating internal systems.
- On-boarding new customers
- Configuration of routers
- Placing orders for hardware
- Reporting network faults.
- Notifying customers of planned maintenance.
- Arranging engineers to attend customer sites.
Our client provides an environment to flourish, team building days and personal development plans. You really couldnt ask for a better platform to establish your career
**Salary**: From £22,500.00 per year
**Benefits**:
- Casual dress
- Company events
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: HDOCT2022IT
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