1st Line Support Engineer

2 weeks ago

Northampton, United Kingdom Global Technology Solutions Ltd Full time

1st Line Support Engineer
Location Brixworth, Northampton
Duration 4 months fixed-term contract
Hours Rotating 8-hr shift pattern
Salary £18,000-£19,000 (dependent on experience) + training + company benefits
Leading IT Service Management and has an exciting opportunity for a 1st Line Technical Support Engineer to work on our client site in Brixworth.
As a 1st Line Support Engineer, you would act as the first point of contact for all clients. The applicant must be able to display an infectious Customer Service attitude, have a Foundation certificate and/or a good working knowledge of ITIL. He or she willbe working in a fast technical based environment with challenging deadlines. The service is delivered through the Service Desk and the IT Support function, therefore excellent communication skills and an attention to detail is a must. Excellent spoken andwritten English is essential. This role is perfect for a recent graduate or apprentice that is looking for the first step in their career.
Purpose of the role is to
- Provide 1st class IT operational support in the specific areas in the business for all IT services
- Work closely together within a small team to deliver a very high level of IT support to key business stakeholders
- Balance priorities quickly and effectively whilst managing customer expectations
- Use a strong and broad ranging technical and customer focused background to deliver on operational and project-based tasks, against demanding Service Level Agreements and challenging deadlines.
We need this person to
- Support and deliver technical solutions throughout all stages of the ITIL service lifecycle
- Exceed customer expectations whilst offering additional support and guidance to fellow Service Desk team members
- Ensure that all tasks adhere to defined processes, architectural principles, regulatory requirements, corporate compliance and industry best practice
- Develop successful relationships both within the team and with 3rd parties
- Own tasks from the request being raised until a satisfactory resolution has been met and agreed by the customer
- Identify enhancements to IT services, processes and procedures, and by doing so, improving quality, reliability, availability, security and performance across the IT landscape
- Champion change and drive service improvements.
The role requires the ability to deliver on both operational and project activities, against deadlines and SLAs. Flexibility is essential in this position and applicants must be able to provide out of hours maintenance and support, including trackside and raceteam support on a rota basis. Shift patterns run across core and non-core hours to deliver support when needed due to business demand. This may entail night shift patterns.
They will achieve this by being
- Flexible
- Diligent / attention to detail
- Customer focussed
- Approachable
- Clear and concise
- Good team worker
- Ability to work under pressure in a multi-priority environment
Working knowledge of
- Windows 10 / 7 Operating systems / Apple and Android mobile operating systems
- Microsoft Office / 365
- Active Directory
- Good knowledge of networking including TCP/IP, DNS, DHCP, WAN, LAN
- Knowledge of storage systems, performance, availability monitoring toolset
Desirable
- ITIL Foundation
- Degree or equivalent
- Microsoft Certifications
- Cisco Certified Network Associate (CCNA)
Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

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