Senior In-life Administration Executive
3 months ago
At ALD Automotive | LeasePlan, we are always asking What's next in mobility.
Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together
Role Purpose
To provide day-to-day operational support to the In-Life Administration Manager, to ensure service levels are met and standards within the team meet and/or exceed customers’ expectations. Deputise for team manager in their absence as required. Improve productivity and quality by supporting the development of others. Be a role model for the high-performance mindsets and take on extra responsibilities to support the team manager and the wider Fleet Administration Team to add value to the service provided to our customers. This role also encompasses the responsibilities of an In-Life Administration Executive.
Role Specific- All key In-Life Administration Executive role tasks and responsibilities- Co-ordination of incoming customer cases where first time resolution is not possible, engaging with other teams and monitoring and progressing actions as appropriate- Acting as an escalation point for any customer, franchisee or account manager complaints/queries- Increase productivity and quality of work by supporting the development of others in the team- Deputise as team manager when the team manager is unavailable (for example holiday, sickness) this would include (but not limited to) attending daily management meetings and acting as escalation point for the team and providing feedback to the management team- Following all relevant policies and procedures including client specific.- Creation & regularly reviewing of all documented procedures for the tasks within the team (including high level processes and key stroke processes)- Fully understand team’s dashboard, to aid giving daily direction to the team, (especially in the absence of the team manager)- Contribute to / lead to daily buzz sessions and team meetings when necessary- Coach, mentor and train new team members across the In-Life Administration team.- Regularly audit the quality of cases and use their expertise to coach and further upskill the team- Help to increase the overall level of expertise in the team, by identifying & provisioning training- Assist team manager with the performance management process for team members- Drive own personal development to increase skill levels with a continuous improvement mindset- Adhering to and delivering against appropriate business controls are maintained- Contributing to all department improvement projects and change initiatives- Gather relevant information from the team and manager to provide the weekly scorecard/ update
Required Knowledge & Experience- Demonstrates integrity, honesty and a professional approach in all work activities and client dealings- Able to demonstrate a flexible approach when responding to the needs of the team, department & client- Have an aptitude to develop other people.- Demonstrates a strong ability to take initiative and make decisions as required- Demonstrate a client focused approach in all work activities- Experience of actively participating in a team environment, whilst demonstrating the capability to work independently.- Fluent in business English language - with excellent written and verbal skills- Able to demonstrate strong organisation skills and show resilience during busy periods.- Experience of working in a challenging, fast paced, commercial customer facing business to business environment.- Previous experience of coaching.-
- Full understanding of relevant LeasePlan products, processes and systems.
Why ALD Automotive | LeasePlan?
With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At ALD Automotive | LeasePlan, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our
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