Head of Engagement

7 months ago

London, United Kingdom Tecknuovo Full time

**Head of Engagement**

**About Tecknuovo**

Tecknuovo is a technology consultancy with a Deliberately Different approach. This means we genuinely focus on people, not just technology. We move at pace and ensure Zero Dependency on us at the end of each project. Our mission is to challenge our industry’s norm of supplier dependency. We don’t only build and deliver solutions — we train and up-skill our customer’s teams to transfer complete ownership to them after we exit the project.

We help our customers achieve lasting transformation. We are techies, chefs, wannabe sports stars, coders, comedians, mothers, fathers, gamers, superheroes, book worms, geeks, and creatives. We are deliberately different.

**About the Engagement Hub**

The Engagement Hub is the Tecknuovo domain for understanding customer needs and identifying where we can add value and make a difference. Under the management of our Chief Commercial Officer, the team focus on creating and growing strong relationships and partnerships across industries and with our customers, both potential and existing. The Hub works closely with Delivery to ensure the best-in-class service and outcomes for organisations we are working with.

**About the role**

As Head of Engagement, you will help build our market share by selling Tecknuovo's transformational services that drive measurable outcomes to our customers. You will identify, build, and nurture lasting relationships with new and existing customers and partners. You will work closely with organisations and your network to create a portfolio of business opportunities to increase customer value and drive revenue growth through our associate model. You will guide these opportunities from inception through to design and implementation, using a collaborative approach.

You will provide leadership and support to other members of the Engagement Hub and wider HQ team and ensure that commercial outcomes are delivered for both Tecknuovo and our customers, always aligning with our Values.

Your role involves helping to shape and deliver a strategy and operating model that focuses on customer success and ensuring zero dependency on us, with our customers. You also have a strong desire to learn about the growing technology landscape and use this knowledge to create an exciting and engaging customer message. To thrive in this role, you will help keep Tecknuovo at the forefront of industry trends, informed of the competitive landscape, and continually improve our brand in the marketplace.

When you are not delivering outstanding value to our clients, you will have the chance to provide thought leadership to technical communities to help build awareness around the best practices we are looking to implement across Tecknuovo’s practices.

**Key personal attributes**
- Exceptional communication skills, creating trust through authenticity and knowing when to react and challenge.
- Out of the box thinker who can look beneath the surface of things, ideate, and rapidly identify and solve impediments to delivery.
- Ability to work at a fast pace to meet client and Tecknuovo expectations, adapting to changing requirements quickly and with resilience.
- Ability to work collaboratively as well as alone; able to prioritise workload and safely context switch in a busy role.
- Natural ability to lead by example and coach others through development.
- Self-starter who requires little direction.
- A deep passion for technology.

**Key responsibilities**
- Generating continued and increased demand for Tecknuovo's consulting services within current customer accounts by developing trust, delivering value and a sharing a deep understanding of strategic business initiatives.
- Collaborating with other Hubs and customer teams to design and deliver service approach for new programmes, driving this through to the onboarding of programme teams.
- Execute and develop a strategic sales plan and account plans to evolve and grow the current account base and acquire key new accounts or segments.
- Build and manage relationships with decision-making CXO level executives as well as IT decision
- makers/influencers and business stakeholders.
- Ensure Hub activities are building towards North Star business objectives.
- Assist with the development of use cases, collateral, formal case studies and press releases highlighting Tecknuovo delivery successes.
- Design and deliver on SOWs.

**The experience**
- ???????Proven understanding of technology consulting and business growth experience, selling professional & consulting services, within large enterprise customers.
- Proven track record of delivering consulting outcomes, via either solution or service design. Demonstrated ability to ideate and co-create problem statements with customers, and carry this through to scoped SOWs to address pain points and create value.
- Proven experience in building and managing strong relationships with stakeholders across various seniority levels.
- A proven tr

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