Interim Head of Resident Engagement
1 month ago
Interim Head of Resident Engagement and Resolution
Location: Remote/Flexible with occasional site visits
Contract: Interim
Rate: £550 - £650 per day (inside IR35)
We are working on behalf of a prominent housing provider to recruit an Interim Head of Resident Engagement. This is a unique opportunity for an experienced leader to drive resident engagement and shape service delivery in a highly impactful role.
Key Responsibilities:
- Oversee the complaints-handling team, ensuring efficient resolution of customer complaints while maintaining compliance with strategic and regulatory standards. Aim for a seamless customer experience that meets and exceeds expectations.
- Head up the team responsible for implementing the Customer Engagement Strategy and supporting resident-led scrutiny groups to ensure resident input shapes service delivery and improvements.
- Design robust mechanisms to capture lessons from complaints and embed them across the organisation, collaborating with heads of service to drive strategic enhancements.
- Lead both teams through the organisation's Connect transformation programme, introducing effective structures and innovative ways of working to optimise resident engagement.
- Work closely with other departments to integrate resident feedback into broader service strategies and influence positive change at all levels of the organisation.
Candidate Profile:
- Strong background in senior leadership roles related to customer service, resident engagement, or similar fields, ideally within housing or regulated environments.
- Demonstrable experience leading and managing teams focused on complaint resolution and resident engagement, driving up customer satisfaction rates.
- Experienced in leading teams through significant organisational change and transformation projects.
- Capable of designing and implementing impactful engagement strategies that resonate with residents and stakeholders alike.
- Strong skills in building partnerships and ensuring effective cross-functional communication.
- A deep commitment to service excellence and improving the resident experience through active listening and action.
This is an exciting opportunity to join a leading housing provider in a role that places residents' voices at the heart of the business. If you are passionate about driving change and leading teams to achieve exceptional resident outcomes, we encourage you to apply
-
Interim Head of Resident Engagement
4 weeks ago
London, United Kingdom MMP Consultancy Full timeInterim Head of Resident Engagement and ResolutionLocation: Remote/Flexible with occasional site visits Contract: Interim Rate: £550 - £650 per day (inside IR35) We are working on behalf of a prominent housing provider to recruit an Interim Head of Resident Engagement. This is a unique opportunity for an experienced leader to drive resident engagement and...
-
Senior Resident Engagement and Resolution Leader
3 weeks ago
London, Greater London, United Kingdom MMP Consultancy Full timeAbout MMP ConsultancyWe are working with a prominent housing provider to recruit an Interim Head of Resident Engagement. This exciting opportunity allows you to join a leading organisation that prioritises resident voices.Job OverviewThis interim role is ideal for a senior leader with experience in customer service, resident engagement or similar fields. You...
-
Interim Head of Neighbourhood Delivery
3 days ago
London, Greater London, United Kingdom Spencer Clarke Group Full timeJob Title: Interim Head of Neighbourhood DeliveryLocation: West London / HybridSalary: £400-£450 per day (DOE)A leading West London Council requires an experienced Interim Head of Neighbourhood Delivery to oversee their Neighbourhood Services team.Main ResponsibilitiesLead the delivery of high-quality services that meet resident expectations.Develop and...
-
Interim Head of Finance
4 weeks ago
London, United Kingdom Allen Lane Interim & Permanent Recruitment Full timeMy client heads up a global network of organisations that all share the same passion for empowering young people to start and sustain their own businesses. At present they are looking to appoint an interim Head of Finance. Key responsibilities: Ensuring an effective and smooth running finance function, meeting all statutory and management reporting...
-
Head of Repairs
6 months ago
London, United Kingdom Bridge of Hope Full timeJob Title: Interim Head of Repairs Grade: Salary Grade P - £59.78 UMB p/H Location-Tower Hamlets Job Summary: Lead the strategic and operational direction to ensure excellence in repairs service delivery, fostering a culture of value for money outcomes for residents. Role Requirements: Support the review of repairs organizational structure and operating...
-
Head of Repairs
6 months ago
London, United Kingdom Bridge of Hope Full timeThe interim Head of Repairs is responsible for the leadership and management of repairs teams including planning and administration, DLO, customer feedback team, surveyors and contract management., - Deliver a high quality repairs services to the residents of council buildings - Ensure that a positive Health and Safety culture exists and all relevant...
-
Interim Head of Internal Audit
2 months ago
London, United Kingdom Barclay Simpson Full timeInterim Head of Internal Audit (3 Days Per Week) Location: London / Hybrid (1-2 Days in Office) Reference: AW/42134 Our client, a niche insurer, is seeking an Interim Head of Internal Audit for a 6-month contract, working 3 days per week. You’ll manage a small team and oversee a co-source provider, ensuring the effective operation of the internal...
-
Interim Head of Internal Audit
2 months ago
London, United Kingdom Barclay Simpson Full timeInterim Head of Internal Audit (3 Days Per Week) Location: London / Hybrid (1-2 Days in Office) Reference: AW/42134 Our client, a niche insurer, is seeking an Interim Head of Internal Audit for a 6-month contract, working 3 days per week. You’ll manage a small team and oversee a co-source provider, ensuring the effective operation of the internal...
-
Interim Head of Transformation Programme
6 months ago
London, United Kingdom Bupa Global Full timeInterim Head of Transformation Programme **Job Description**: **Interim Head of Transformation Programme** **Hybrid (up to 3 days per week working from home)** **London SW5 0TU** **Fixed-term contract (up to 6 months)** **Up to £95,000, depending on experience + target bonus of 10% based on individual and company performance** **Full-time - 37. 5...
-
Interim Head of Fundraising and Development
14 hours ago
London, Greater London, United Kingdom School of Hard Knocks Charity Full timeCompany Overview">School of Hard Knocks Charity empowers children in challenging circumstances through physical activity and support sessions, guided by the 5Cs framework. We have a small fundraising team, and we seek an experienced Interim Head of Fundraising to lead this team and drive our three-year fundraising strategy.Salary and Benefits">The salary for...
-
Head of Repairs
6 months ago
London, United Kingdom Colbern Limited Full time373632-3566-24107 NCD Interim Head of Repairs Tower Hamlets Contract £43.75 per hour PAYE or £59.78 per hour Limited paid via Umbrella Company inside IR35 Our client is looking for an experienced Interim Head of Repairs. The Role Working to the Director of Housing Assets - Support the review of a new repairs organisational structure and operating...
-
Interim Programme Lead
1 month ago
London, Greater London, United Kingdom HW Interim Solutions Full timeWe are seeking a skilled professional to manage and oversee a business-critical transformation of our client's Lead to Cash (L2C) systems. In this high-impact role, you will drive the end-to-end lifecycle of the programme, providing programme governance and assurance, enhancing integration across business systems to streamline the customer journey and...
-
Resident Engagement Coordinator
3 weeks ago
London, Greater London, United Kingdom Hatched Recruitment Group Full timeJob Title: Resident Engagement CoordinatorLocation: SloughSalary: £25,000 - £30,000 per annum">About the Role:This is an exciting opportunity to join our team as a Resident Engagement Coordinator. As a key member of our housing department, you will play a vital role in supporting the delivery of our new resident involvement strategy. You will be...
-
Interim Head of Controls
6 days ago
London, United Kingdom HFG Full timeInterim Head of Controls - FTC - 6 monthsMy client within the Lloyds Market arena is seeking an interim Head of Controls to design and implement a centralised control framework.Working with stakeholders across the business, you will play an integral part in the development of the controls function.You will be able to demonstrate:Knowledge of what makes a...
-
Resident Engagement Assistant
3 weeks ago
London, Greater London, United Kingdom Diamond Care Homes Group - Langdales Care home Full timeDiamond Care Homes Group - Langdales Care home is seeking an experienced Resident Engagement Assistant to join our team. This part-time role requires a highly motivated and caring individual to work with elderly frail residents living with dementia, promoting their physical, emotional, and social well-being.You will be responsible for creating engaging...
-
Interim Head of Business Relationship
6 months ago
London, United Kingdom Babcock International Group Full timeJob Title: Interim Head of Business RelationshipLocation: Flexible, UK+ Hybrid Working ArrangementsCompensation: Competitive + BenefitsRole Type: Full time / 52 week Fixed Term Contract Role ID: SF At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Interim Head of Business Relationship....
-
Building Safety Project Manager
3 weeks ago
London, Greater London, United Kingdom Baltimore Consulting Full timeJob TitleAs a Building Safety Project Manager - Resident Engagement SpecialistOverviewBaltimore Consulting is currently supporting a London borough council in their search for an experienced professional to lead the delivery of their Building Safety Resident Engagement Strategy. This interim role offers an exciting opportunity to make a tangible impact on...
-
Interim Head of Finance
6 days ago
London, United Kingdom CV-Library Full timeGlobal Renowned Museum Group is seeking an Interim Head of Finance.Contract Duration: 18-24 Month FTCSalary: £75,000Working Arrangement: Hybrid working (2-3 days on site per week)Location: LondonThis position reports into the Director of Corporate Services. The income of the organisation is approximately £30 Million.Key Responsibilities:Recognised...
-
Resident Engagement Facilitator
9 hours ago
London, Greater London, United Kingdom Homeless Link Full timeJob DescriptionWe are seeking a highly motivated Resident Engagement Facilitator to join our team at Homeless Link in East London. This role offers a unique opportunity to work with residents, promoting social and life skills through engaging activities and events.Main Duties:To plan, deliver and evaluate activities that meet the diverse needs of residents,...
-
Resident Engagement Manager
3 weeks ago
London, Greater London, United Kingdom CV-Library Full timeJob Description:You will be responsible for managing the patch to an exceptionally high standard, engaging with and involving residents in the management of their neighbourhood through regular estate inspections.Your duties will include supporting and sustaining tenancies to prevent homelessness through the provision of general tenancy support to...