Customer Care Coordinator

3 weeks ago

Norwich, United Kingdom Orbit Group Full time

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

**The role**

To provide and maintain communications, and be the main point of contact, between the Construction Team and our customers, both internal and external.

This role is part of Orbit Homes where you'll help us to build 6,500 new affordable homes by 2025 in a sustainable way.

**What you'll achieve**
- Manage the resolution of all post-occupation building related problems received from our customers and maintain contact with and keep the customers informed at all times.
- Design and manage the process to ensure that information required by our internal and external customers are provided to them on time, in particular:

- Sales information and documentation to the Sales and Marketing Team
- Property handover information and documents to Neighbourhood Teams
- Monitor performance of our contractors in resolving defects to ensure that they are rectified to the satisfaction of the customer and that completed remedial works are formally signed off
- Analyse customer satisfaction survey returns to identify key issues and trends and report to the Regional Customer Care Manager with recommendations for improvements

**What you'll bring**

**Essential skills**
- Excellent communication skills both verbally and written
- Ability to interpret data and produce reports
- Experience in a housebuilding environment is desirable
- Problem analysis and problem-solving skills

**Why Orbit?**

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

**A rewarding experience that works for you**

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

**A place to progress**

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

**A purpose to feel proud of**

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.***

**How we hire**

We aim to make our hiring process simple and fair:

- Interview(s)
- Decision and offer

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