Switch Board Operator
2 months ago
Ackerman Pierce are currently supporting a **Gloucester based NHS Trust** who are looking for 2 staff members to join their **Switch Board** team for at least 3 Months.
This position can offer a permanent opportunity for the right person
**1 X 22.5 Hour**
**1 X 37.5 hour**
**Job Summary**:
Successful applicants will operate the central communication service & associated systems. To ensure a 24 hours service is provided in a courteous & friendly manner & is responsive to the need of the Trust & their users.
**Main Duties (training is provided)**
- To operate the Mitel switchboard consoles with an efficient, courteous & friendly manner whilst answering calls professionally within an agreed timescale.
- To operate the 2222 EMERGENCY SERVICE, ensuring the correct emergency team code is used in an immediate response to fires, security alerts & both medical & psychiatric emergencies relating to one of the three hospitals covered.
- To monitor several alarm panels & systems highlighting medical gasses, pathology alarms, intruder alarms, ward alarms, fire alarms & all pinpoint alarms. Ensuring appropriate emergency teams are contacted as necessary & all logs and reports to be completed.
- To liaise with various departments & use the intranet to ensure that when producing the On-Call sheets the correct member of staff is contacted when required.
- The efficient operation of the Stanley Paging system for both emergencies & non-emergencies alike, the programming & deprogramming of bleeps for individuals whilst keeping an up-to-date inventory of where bleeps are.
**Skills Required**:
- Basic IT skills
- Good clear spoken telephone manner
- English and Maths (strong knowledge in general)
- MUST have a flexible attitude to working
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