Customer Service
6 months ago
**Customer Service Guru Wanted Now**
Join Our Team as a Customer Service Administrator
Are you passionate about delivering exceptional customer service and making a positive impact? Join our team as a Customer Service Administrator and contribute to our company's legacy of providing high-quality double-glazing and doors since 1937. We are dedicated to making homes greener and more energy-efficient while upholding our core values of quality, integrity, and care.
**The Position**: Customer Service Administrator
**The Role**
- Handling incoming service calls, listening to customers' concerns, and providing appropriate solutions.
- Coordinating and scheduling remedial work for double-glazed windows and doors, ensuring timely completion and customer satisfaction.
- Staying updated on ongoing projects, organising necessary materials, and booking fitters for second fixes. Completing signoffs and accurately inputting paperwork into the administrative database.
- Sending cost estimates to clients for chargeable materials, following up on acceptance, and maintaining cost records in the administrative database.
- Proactively ordering or sourcing required materials for service calls, ensuring efficient resolution for customers.
- Maintaining and updating the engineers’ diary for accurate scheduling and resource allocation.
- Keeping clients informed of service call progress, providing updates, and maintaining clear and timely communication. Closing job files by sending completed service call paperwork.
- Collaborating with the accounts department by providing completed paperwork and cost acceptances for invoicing purposes.
**The Person**
- Prior experience in a customer service or administrative role is preferred.
- Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.
- Great organisational skills with the ability to prioritise tasks and meet deadlines.
- High attention to detail and accuracy in handling paperwork and documentation.
- Proficiency in using computer systems and administrative software.
- Ability to work independently as well as part of a team, collaborating effectively with colleagues and departments.
**The Offer**
- Competitive basic salary
- 30 paid holidays per year [pro-rata]
- Pension contributions
- Staff discounts
We offer a competitive salary package, opportunities for career growth, and a supportive work environment where your contributions are valued. Join us in making a difference in our customers' lives while upholding our commitment to quality, integrity, and care.
**The Next Steps**
- To apply, please submit your CV and a cover letter and tell us why you are interested in joining our team.
- We’ll offer you a telephone interview if you’ve made it to the next stage. (If not, we’ll let you know).
- Once we’ve spoken, and if we think we’re a fit for each other, we’ll arrange an interview at our Irvine base.
**Location**:Irvine, Ayrshire
**Department**: Commercial Sales Team
**Hours**: Part-time / Full-time
**Salary**: Competitive, in line with experience
**Telephone**:01294 211277
We appreciate your interest in joining our team.
**Salary**: From £23,500.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
**Experience**:
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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