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4 months ago

Sunderland, United Kingdom Miller & Carter Sunderland Full time

As a Shift Supervisor at Miller & Carter - Sunderland, you’ll be on the front line with the team making sure everything runs like clockwork You’ll make sure the team are ready for the shift and our guests are happy. Leading the team and supporting when needed. Dealing with complaints and rectifying any issues. Making sure our service cycle is delivered to every guest. Shift Supervisor Role includes Host - greeting and seating our guests using our service cycle. EXPO- ensuring our guests meals leave the kitchen as ordered to spec and to our standards. Dealing with guests feedback ensuring that every guest feels welcome and leaves happy and a raving fan.

We are a very busy restaurant that serves over 2000 meals a week and are looking for someone with experience in a fast pace restaurant.

We offer training and progression

Join us at Miller and Carter, the home of the Steak Geeks. We take the bull by the horns. Picture perfect steaks, butchered, aged, and cooked to perfection. We add a special touch to every occasion. If you fancy yourself as a steak geek, we want to hear from you.

JOB DESCRIPTION
- SHIFT SUPERVISOR DUTIES & RESPONSIBILITIES CONTINUED Complete new team member job role training using STAR and complete training reviews. Ensure the team complete all appropriate company documentation, due diligence and key tasks every shift. Complete cellar management duties including care of cask ales and line cleaning. Maintain accurate stock control, including ordering, delivery checks and line checks. Keep wastage to a minimum by ensuring the team follow brand standards. Ensure wastage is recorded correctly. Deal with deliveries and report any loss or damages to the General Manager. Responsible for accurate cash management and cash / business security. Complete business opening and closing routines. Complete business admin as required by the manager.

COMPETENCIES & BEHAVIOURS

Guest Obsessed Acts with the guest in mind and goes the extra mile. Win With Our People A supportive, hard working and positive individual with a ‘one team’ attitude and outlook. Drive for Results Driven to exceed business targets for self and team balancing the need for results and quality standards.

Communicating with Clarity Communicates clearly and articulately and adapts communication style to suit their audience.

Handling Pressure & Problems Operates well under pressure, using initiative and remaining positive when confronted with problems

**WHAT’S IN IT FOR ME?**
- Flexible shifts - to fit around the other important things in life.
- Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter or family roast at Toby Carvery, we’ve got you covered.
- Hastee Pay - no more waiting for payday, you can access your earned pay when you need it.
- Never a dull moment - fun, laughs and lifelong friends
- Team Socials - work hard, play hard

On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares There's also a free employee helpline
- to support you with whatever life throws at you.

**WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL**
- Be a champion of brand standards
- Lead the team during busy shifts
- Support and be a role model for your teams’ training and development
- Support the day to day running of the business
- Maintain high standards of cleanliness and safety

**WHAT DO I NEED?**
It takes a mixture of ingredients to make the perfect dish, and our teams are no different. You’ll...
- Have a passion for hospitality (if you know, you know)
- Be a role model of great service
- Be confident in leading a team
- Be ready for anything that the shift throws at you (not literally)

**Job Types**: Full-time, Permanent

**Salary**: £10.50-£10.92 per hour

**Benefits**:

- Employee discount

Schedule:

- 10 hour shift
- 8 hour shift

**Experience**:

- Supervising: 1 year (required)

Work Location: In person

Reference ID: shift Supervisor Miller and Carter