Delegated Claims Manager

4 days ago


London, United Kingdom Insight Recruitment Solutions Limited Full time

A well established Lloyd's market insurer seeks a Delegated Claims Manager.
Responsibilities will include:

- Delivery against the company's Delegated Authority Claims Strategy and, where relevant to the role, the Claims Business Plan
- Performance management of claims third parties
- Together with other members of the Claims team and the Delegated Authority team, relationship management between the company and third party administrators (TPAs)/coverholders with claims delegated authority
- Strategic and commercial governance of TPAs
- Embedding company culture and strategy within TPAs
- Overseeing claims performance reporting
- Overseeing and reporting completion of Lloyd's and Internal Audit actions
- Educating the TPAs and Coverholders with Claims Delegated Authority to ensure compliance with Lloyd's Minimum Standards
- Identifying opportunities to improve service, reduce claims costs and administration expenses

Experience & Skills required:

- Proven technical experience in an operational and/or claims environment
- Experience of working in the Lloyd's/London insurance market
- An understanding of the role of TPAs and Coverholders with Claims DA
- Up to date knowledge of the market, regulatory and claims handling protocols
- An understanding of risk and impact of outsourced claims handling services
- Excellent negotiation skills
- An ability to create and maintain good working relationships internally and externally
- Excellent organisational skills
- Analytical with attention to detail

Our client is committed to diversity in all of its forms and operates an inclusive recruitment process.



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