Customer Service Advisor

7 months ago


Trowbridge, United Kingdom Wiltshire College & University Centre Full time

**Customer Service Advisor - Contact Centre**

**Permanent, Full Time 37 hours per week, 52 weeks per year**

**Salary: £20,103 per annum (Professional Services Grade 3)**

**Campus: Trowbridge, Wiltshire**

**About the role**

Reporting to the Head of MIS and Reporting you will provide excellence customer service to both internal and external customers of the College through our various communication channels.

Other aspects of the role include:

- Ensuring all phone calls through to the main college phone line are answered promptly and enquiries dealt with effectively.
- To undertake part time enrolments and payments as required.
- To answer queries, give information about courses and deal with any emergency calls appropriately.
- To assist the wider department with adhoc tasks in busy periods including telephone campaigns, enrolments, and destination calls.

**About You**

Alongside your qualifications and experience, you will be self-motivated with a positive attitude. You will be empathetic, understanding and have strong written and communication skills.

**About Us**

Wiltshire College & University Centre plays a vital role in Wiltshire’s economy, inspiring people to develop the skills they need to achieve. Our four campuses are learning hubs in their communities, and we aspire to be an outstanding, financially robust and commercially agile provider, achieving our clear social mission on behalf of leaners and employers across Wiltshire and beyond. Our turnover is around £38 million per annum, we employ some 650 staff, and support around 11,500 students.

Our benefits include a competitive salary and 30 days' annual leave for Professional Services Staff, 37 days' annual leave for Academic Staff and 35 days' annual leave for management staff (plus bank holidays and additional closure days over the Christmas period). You will also be automatically enrolled into either the Teachers' Pension Scheme or Local Government Pension Scheme, have access to our employee assistance programme (EAP) and enjoy other benefits such as discounts with a wide variety of retailers and free car parking onsite.

**Closing date: 06/07/23**

**Interview date: TBC**

**Information**

At Wiltshire College & University Centre we value diversity, and we recognise that people with different backgrounds bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength. We are committed to the protection of young people and vulnerable adults and to safeguarding and expect all staff and volunteers to share this commitment.

We are proudly accredited to the Disability Confident Employer award, part of this means a commitment to interview all disabled applicants who meet the essential criteria for a job vacancy and consider them on their abilities.

Please contact us with any queries.



  • Trowbridge, United Kingdom Everyday Loans Full time

    We are looking for some contractors with excellent customer service skills? Do you see yourself having a career in Finance and would like to see what it is like? We may have the role for you! Everyday Loans are currently recruiting for a few Customer Service Advisors to join the team on three month contracts. If you have great people skills and are looking...


  • Trowbridge, United Kingdom New Resource Recruitment Full time

    **Customer Service Advisor** Near Trowbridge Full time and Permanent role Monday to Friday 9am-5pm Salary £20,300-£22,000 dependent on experience We are delighted to be working on behalf of a global manufacturing company to help them secure a Customer Service Advisor on a permanent and full-time basis. Our client has a long history in the luxury...


  • Trowbridge, United Kingdom apetito Full time

    Overview: **The Role and Team** **This position is working 37.5 hours per week, 5 over 7 days.** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer...

  • HR Advisor

    7 months ago


    Trowbridge, United Kingdom Service Care Full time

    **Job title**:HR Advisor **Location**: Hybrid working - Officed based work split between Trowbridge BA14 and Melksham SN12 **Start Date**: ASAP **Contract Type**: Permanent **Weekly Hours**: Full time, 37 per week Monday - Friday **Salary**:£ 34,500 **_Job Purpose_** The Advisor role is a pivotal role within our structure. You will primarily provide...


  • Trowbridge, United Kingdom Juice Recruitment Ltd Full time

    Juice is thrilled to be supporting a reputable automotive group based in Trowbridge, in their search for a Contact Centre Advisor to join their friendly team. **The Role** This is predominately a phone-based role where you will be responsible for making a range of outbound calls ensuring that excellent customer service is provided to all...


  • Trowbridge, United Kingdom New Resource Recruitment Full time

    **Customer Service Advisor - Data Processing** Near Trowbridge Full time and permanent Monday to Friday 9am-5pm Salary £20,300-£22,000 dependent on experience We are delighted to be working on behalf of a global manufacturing company to help them secure a Customer Service Advisor on a permanent and full-time basis. Our client has a long history in the...


  • Trowbridge, United Kingdom Haine and Smith Full time

    **Customer Service Assistant (Optical Advisor)** The position of Optical Advisor is one which is both varied and rewarding. Our Optical Advisors are a vital link between our patients and professional staff and might best be described as ‘the face of Haine & Smith’, since they are usually the first point of contact for visitors to the practice. **Main...


  • Trowbridge, United Kingdom RecruitmentRevolution.com Full time

    New opportunity not to be missed! Ready to join the largest car company in the world? Our Toyota Dealership in Trowbridge is looking for an experienced Service Advisor to join our friendly, thriving Service Department. **Role info**: Customer Service Advisor Trowbridge Competitive Market Salary Plus Contributory Pension Scheme, Generous Holiday Allowance,...

  • Service Administrator

    7 months ago


    Trowbridge, United Kingdom Trowbridge Ford Full time

    **Job description** **Automotive Service Administrator / service advisor** An exciting opportunity has arisen to join Trowbridge Ford as a service Administrator / advisor. Working in our busy service department, good communication skills are required for this position as you need to maintain excellent relationships with both customers and colleagues. In...


  • Trowbridge, United Kingdom Danone Full time

    About the job Job Title: Customer Service Advisor - 37.5 hours pw Location: Trowbridge (Hybrid Working between office and home) **Salary**: Competitive Salary, bonus and an excellent range of benefits including: discounts with national retailers, use of on-site gym, 25 days holiday plus bank holidays, private healthcare, up to 12% company pension...

  • Service Advisor

    4 days ago


    Trowbridge, United Kingdom Juice Recruitment Ltd Full time

    Juice is delighted to be supporting a Trowbridge based client with their search for a Service Advisor. Day-to-day you will be providing both customer and administrative support, ensuring vehicle repairs and services are processed, booked in and customersare satisfied. Duties include but not limited to -- To handle customer requirements for service and...

  • Customer Advisor

    7 months ago


    Trowbridge, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 15 hours per week** **Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Trowbridge** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...


  • Trowbridge, United Kingdom Boots Full time

    Summary Job Reference: - 214110BR Trowbridge, The Shires Gateway Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our Trowbridge, The Shires Gateway store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s...

  • Customer Advisor

    7 months ago


    Trowbridge, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 15 hours per week** **Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Trowbridge** - **Rising to £12.21 from April 1st** We believe anyone can improve their home to make life better. Every day, we give our...


  • Trowbridge, United Kingdom Islington Trowbridge Ltd Full time

    Islington Motor Group have an exciting opportunity for a Trainee Service Advisor to join our multi-franchise dealership in Trowbridge. You will work alongside our experienced service team, learning all aspects of working in a busy service department. We are looking for someone who shares our passion for delivering the highest levels of customer service and...

  • Customer Advisor

    7 months ago


    Trowbridge, United Kingdom B&Q Full time

    **About the role** **Part time - 12 hours per week - **Permanent** **Shifts available Weekends & Evenings, between 7.00am - 10.00pm** **£10.60 per hour** **B&Q Trowbridge** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home...

  • Customer Advisor

    6 months ago


    Trowbridge, United Kingdom Boots Full time

    Summary Job Reference: 231569BR - Job Reference: 2 3 1 5 6 9 B R Trowbridge, The Shires Gateway Fixed Term Various Hours Available **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether...


  • Trowbridge, United Kingdom Platinum Motor Group - Renault Trowbridge Full time

    **About us** You will be working within a fast paced friendly team and can be sure of receiving the best quality training and development from our manufacturers and Group staff. As one of the South West’s largest, family owned dealer groups, we provide an excellent working environment and exciting career opportunities. As a family owned business, we are...


  • Trowbridge, United Kingdom SKILLS DIRECT LTD Full time

    Thrive Group are delighted to be working with our fantastic client in Trowbridge, who are actively looking to recruit a **Customer Service Administrator** in the busy Sales office. **What you will be doing**: As**Customer Service Administrator** you will be representing the company and supporting the Sales Office with taking and processing of customer...

  • Customer Sales Advisor

    7 months ago


    Trowbridge, United Kingdom Great Western Railway Full time

    **Salary -** £27,534 per annum **Who are we?** GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South...