Customer Service Advisor

2 weeks ago

Trowbridge, United Kingdom Wiltshire College & University Centre Full time

**Customer Service Advisor - Contact Centre**

**Permanent, Full Time 37 hours per week, 52 weeks per year**

**Salary: £20,103 per annum (Professional Services Grade 3)**

**Campus: Trowbridge, Wiltshire**

**About the role**

Reporting to the Head of MIS and Reporting you will provide excellence customer service to both internal and external customers of the College through our various communication channels.

Other aspects of the role include:

- Ensuring all phone calls through to the main college phone line are answered promptly and enquiries dealt with effectively.
- To undertake part time enrolments and payments as required.
- To answer queries, give information about courses and deal with any emergency calls appropriately.
- To assist the wider department with adhoc tasks in busy periods including telephone campaigns, enrolments, and destination calls.

**About You**

Alongside your qualifications and experience, you will be self-motivated with a positive attitude. You will be empathetic, understanding and have strong written and communication skills.

**About Us**

Wiltshire College & University Centre plays a vital role in Wiltshire’s economy, inspiring people to develop the skills they need to achieve. Our four campuses are learning hubs in their communities, and we aspire to be an outstanding, financially robust and commercially agile provider, achieving our clear social mission on behalf of leaners and employers across Wiltshire and beyond. Our turnover is around £38 million per annum, we employ some 650 staff, and support around 11,500 students.

Our benefits include a competitive salary and 30 days' annual leave for Professional Services Staff, 37 days' annual leave for Academic Staff and 35 days' annual leave for management staff (plus bank holidays and additional closure days over the Christmas period). You will also be automatically enrolled into either the Teachers' Pension Scheme or Local Government Pension Scheme, have access to our employee assistance programme (EAP) and enjoy other benefits such as discounts with a wide variety of retailers and free car parking onsite.

**Closing date: 06/07/23**

**Interview date: TBC**

**Information**

At Wiltshire College & University Centre we value diversity, and we recognise that people with different backgrounds bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength. We are committed to the protection of young people and vulnerable adults and to safeguarding and expect all staff and volunteers to share this commitment.

We are proudly accredited to the Disability Confident Employer award, part of this means a commitment to interview all disabled applicants who meet the essential criteria for a job vacancy and consider them on their abilities.

Please contact us with any queries.

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