Customer Service Advisor

3 days ago


Trowbridge, United Kingdom New Resource Recruitment Full time

**Customer Service Advisor**

Near Trowbridge

Full time and Permanent role

Monday to Friday 9am-5pm

Salary £20,300-£22,000 dependent on experience

We are delighted to be working on behalf of a global manufacturing company to help them secure a Customer Service Advisor on a permanent and full-time basis.

Our client has a long history in the luxury manufacturing industry, using new and innovative techniques to create great designs at a high standard of quality.

**Key Responsibilities**:

- Deliver high quality customer service when responding to queries.
- Managing customers expectations in relation to delivery dates.
- Working with transport planning to organise rescheduled deliveries.
- Actively contacting customers with updates and delivery information regarding their order.
- Managing the company website and updating customers on their order statuses.
- Building strong relations with colleagues from all departments across the wider business

**Required Skills**:

- Maintaining professional response whilst communicating with customers.
- Be honest and reliable.
- Strong team working skills.
- To be able to keep calm and professional under pressure.
- Strong work ethic.
- Working to improve customer experience and processes.

This vacancy is being advertised by New Resource Group. The services of the New Resource Group are that of an Employment Agency.



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