Customer Service Advisor

2 months ago


London, United Kingdom Akton Recruitment Full time

Hackney

£16.80 Per Hour

To provide a first class professional customer service to residents and customers and act as a first point of contact. To resolve complex technical enquires from visitors in relation to a wide range of housing management and leasehold enquiries including repair notifications, rent and general housing management enquiries. To possess extensive technical knowledge of a wide range of functions, policies and procedures in order to resolve resident concerns and provide a one stop shop service. To contribute towards service development plans and support the management in implementation of these plans.

Job Role

Answer telephone enquiries from customers in a professional manner that effectively addresses the concern raised.

Provide customers with relevant information to resolve their enquiry.

To provide a high quality response to enquiries in accordance with internal quality thresholds as laid out in the balanced scorecard.


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