Online Customer Service
2 weeks ago
Our client are a luxury retailer with a head office in Northolt, Middlesex. They are looking for a passionate and enthusiastic customer service professional to join their online customer service team.
You will be the first point of contact for inbound customer calls. providing expert advise on products, up-selling and cross selling. You'll be responsible for processing orders over the phone and orders via the website, following up with enquiries and online orders.
Ideally you'll have some call centre/customer service experience where you've spoken with customers about company products and supported them over the phone and digitally via a web chat.
The hours are Monday - Friday 7.30am-4pm and Saturday 9am-5pm AND Sunday 9am-5pm (you will work 5 in 7 days, so if you work a weekend you'll get a day off in the week, be prepared to work every other weekend although, it will probably be less)
Our client are a great business who invest in their staff and progress from within as much as possible.
**Job Types**: Full-time, Permanent
**Salary**: £12.00 per hour
Schedule:
- 8 hour shift
- Day shift
**Experience**:
- customer service: 2 years (preferred)
- upselling: 1 year (preferred)
Work Location: One location
Reference ID: JOCUST
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