Repairs Liaison Officer

3 weeks ago

Northolt, United Kingdom Serco Plc Full time

VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts.

VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS’ market leading FM, energy, asset optimisation and regeneration capabilities.

**Repair Liaison Officer**

**Locations: Northolt**

**Salary: £11.05 - £12.02**

**Part-time (minimum 10 hours) (can be flexible to work around your needs.)**

The Repairs Liaison Officer will work closely with the local area managers and supervisors to deliver family facing events on a regular basis in response to emerging challenges on each estate.

Service Family Accommodation is an extremely sensitive area of business that requires a level of empathy but also an ability to be objective to ensure that we can deliver the service that the families need.

**Key Accountabilities**:

- Organise local events each week at various locations in community hubs to support families in resolving issues in their homes
- Attend events each week to listen to families and report back on issues/trends.
- Engagement with senior stakeholders, both internal and external, to help organise the events.
- Identify any new opportunities for events that may arise.
- Work closely with operational teams to align resource at each event.
- Engagement with the communications and engagement team to produce material that will help support the events.
- Work closely with the NAMS provider to help ensure the success of the events.
- Ownership of delivering the scheduled events.

**Essential**:

- Experience in engaging with a range of stakeholders.
- Excellent communication and interpersonal skills with the ability to resolve conflicts, deal with surprises and establish credibility with demanding partners.
- The ability to elicit and meet customers’ requirements with empathy and insight.
- Experience in working with Office365

**VIVO Defence Services

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