Receptionist Administrator

**JOB PURPOSE**: To provide a welcoming and efficient reception service to all visitors and telephone enquiries, ensuring that the patient appointment systems function smoothly and efficiently. To provide administrative services including medical records maintenance, repeat prescribing and any other associated tasks. Principal Activities: 1. Receive, welcome and register patients who arrive for appointments.

2. Respond to incoming calls in a courteous and efficient manner. 3. Record all messages accurately at the time they are taken and forward promptly.

4. Maintain an efficient appointment system by offering new and follow up appointments according to the capacity of the Doctors and other clinical staff. 5. Record requests for home visits.

6. Invite patients for annual reviews in relation to QOF (Quality Outcome Framework). 7. Prompt actioning of incoming and outgoing correspondence (paper and electronic) passing to relevant staff member or duty doctor.

8. Actioning prescription requests, liaising with pharmacies to resolve any issues. 9. Registering new patients onto the clinical system ensuring that all documentation is confirmed as accurate.

13. Help maintain a tidy and efficient medical records room pulling or filing patients medical records. Assist in tagging of new patients medical records ready for a senior member of staff to summarise. 14.

Respond to general enquiries and explain Surgery procedures to enquirers. 15. Ensure that the reception area is organised and tidy at all times. 16.

Undertake any other administrative tasks as delegated by senior staff or the Practice Manager. 17. Ensure that patients with a complaint about any matter pertaining to the practice are referred without delay to senior staff or the Practice Manager. 18.

Maintain complete patient confidentiality at all times. 19. Be prepared to work shifts according to the practice opening hours and to offer extra cover for other receptionists by arrangements. 20.

Participate in the Personal Development and Appraisal schemes. Attend training courses as required and complete mandatory online training annually. 21. Participate in any team meetings as required.

22. Ensure that safe working practices are adhered to and in accordance with Health, Safety and Security procedures. Follow the practice reporting process, to be responsible to report any health & safety issues, potential risks or serious incidents. This list is not exhaustive.

**Confidentiality**: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures.