Senior Administrator

4 months ago


Isle of Man, United Kingdom Shearwater Recruitment Full time

**Position Overview**:
The New Business & Welcome Team Administrator plays a crucial role in supporting the company's growth by efficiently handling new business inquiries and ensuring a warm and welcoming experience for new clients, customers, and employees. This position requires a detail-oriented, organized, and customer-focused individual who can manage various administrative tasks to facilitate smooth onboarding processes and maintain excellent relationships with clients and team members.

**Responsibilities**:
**New Business Inquiries**:

- Respond promptly and professionally to incoming inquiries from potential clients or customers.
- Gather necessary information about the prospect's needs and direct them to the appropriate department or team member.
- Maintain a database of inquiries and track the status of leads.
- Follow up on inquiries to ensure prospects receive timely responses and assistance.

**Client Onboarding**:

- Collaborate with sales and account management teams to facilitate the onboarding process for new clients.
- Prepare and send out welcome packages or materials to new clients, ensuring they have all the necessary information about the company, products, or services.
- Assist with the creation and execution of client onboarding plans to ensure a seamless experience for new clients.

**Employee Onboarding**:

- Coordinate new employee onboarding activities, including preparing necessary paperwork, scheduling orientations, and setting up training sessions.
- Create and maintain employee records, ensuring that all required documentation is completed accurately and in a timely manner.

**Welcoming Environment**:

- Act as a primary point of contact for visitors and new employees, offering a warm and professional greeting.
- Provide tours of the office or facility and assist with any initial questions or concerns.
- Ensure the reception area and common spaces are tidy and well-maintained.

**Administrative Support**:

- Prepare and maintain reports, spreadsheets, and documents related to the team's activities.
- Support other departments or team members with administrative needs as required.

**Client Relationship Management**:

- Maintain positive and ongoing relationships with clients, addressing their needs, concerns, and inquiries promptly and professionally.
- Follow up with clients to gather feedback and ensure satisfaction with services or products.

**Requirements**:

- High school diploma or equivalent; additional education or certifications in business administration or a related field are advantageous.
- Proven experience in an administrative role, preferably with exposure to customer service or client support.
- Excellent organizational and time-management skills, with the ability to multitask and prioritize effectively.
- Strong interpersonal and communication skills, both written and verbal.
- Customer-focused mindset with a commitment to providing exceptional service.
- Proficiency in using office software such as Microsoft Office Suite or Google Workspace.
- Familiarity with CRM systems or database management is a plus.
- Professional demeanor, friendly attitude, and welcoming personality.

**Salary**: £26,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Free parking
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Are you willing to relocate to the Isle of Man on a permanent basis?


  • Senior Administrator

    4 months ago


    Isle of Man, United Kingdom Shearwater Recruitment Full time

    **Short Description** Our client is seeking an experienced Senior Administrator to join their team. As a Senior Administrator, you will work within their Corporate Services department to provide an accurate and efficient service to their busy international client portfolio. **Policy Overview**: As a Senior Administrator, you will work within their...

  • Senior Administrator

    6 months ago


    Isle Of Man, United Kingdom IQ-EQ Full time

    Company Description IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. **Job Description**: **Responsibilities** - Perform a wide variety of Trust administration tasks accurately...


  • Isle of Man, United Kingdom Shearwater Recruitment Full time

    **Short Description** Our client is looking for an organized and with excellent communication to join their team as Senior Client Administrator. You will lead their efforts in providing exceptional service, building strong client relationships, and ensuring seamless operations. **Job Summary**: As a Senior Client Administrator, your duties will include but...


  • Isle of Man, United Kingdom Levitate Recruitment Full time

    **Job ID: CT-SLIM392**: **Senior Insolvency Administrator**: **Isle of Man**: **£36,000 - £46,000 + Benefits + Career Progression**: **JOB DESCRIPTION**: We’re teaming up with our client, a prominent insolvency firm on the scenic Isle of Man, in their search for a Senior Insolvency Administrator. This role offers not only the chance to further one’s...

  • Senior Company

    5 months ago


    Isle of Man, United Kingdom Shearwater Recruitment Full time

    **Short Description** Our client is seeking an experienced and detail-oriented Senior Company & Trust Administrator to join their team. As a Senior Company & Trust Administrator, you will play a critical role in managing and overseeing the administration of company structures and trusts. Your in-depth knowledge of corporate and trust administration,...

  • Senior Administrator

    5 months ago


    Isle Of Man, United Kingdom Manavia Limited Full time

    Due to continued expansion, MANAVIA (formerly MannBenham Fiduciaries) has a new vacancy for a **Senior Administrator - eGaming Operations**. The Senior Administrator - eGaming Operations will be responsible for the management of all administrative, regulatory and compliance requirements on a portfolio of eGaming clients and will include holding and...

  • Senior Administrator

    4 months ago


    Isle of Man, United Kingdom Shearwater Recruitment Full time

    As a Senior Administrator - Swedish Speaker, you will play a key role in supporting various administrative functions, handling communications, and coordinating projects while utilizing your language expertise to assist with Swedish-speaking clients or stakeholders. **Key Responsibilities**: - Administrative Support: Provide high-level administrative...


  • Isle of Man, United Kingdom Shearwater Recruitment Full time

    **Position Overview**: As a Senior Administrator in Fund Administration, you will be responsible for overseeing and managing various aspects of investment funds and their operations. This role involves working closely with fund managers, investors, custodians, and other stakeholders to ensure the smooth functioning of investment funds and adherence to...


  • Isle of Man, United Kingdom Shearwater Recruitment Full time

    **Short Description** Our client is looking for a skilled Senior Business Control Administrator to be a linchpin in their operations. As a Senior Business Control Administrator, you'll be instrumental in maintaining operational integrity and steering our business toward success. **Job Summary**: As a Senior Business Control Administrator, your duties will...

  • Senior Administrator

    5 months ago


    Isle of Man, United Kingdom Shearwater Recruitment Full time

    **Short Description** Our client is currently seeking a highly skilled and motivated individual to join their Trust & Corporate Team as a Senior Administrator at their Isle of Man office. In this role, you will be responsible for delivering exceptional client administration services to a diverse and complex portfolio of client trust and company...

  • Administrator

    6 months ago


    Isle Of Man, United Kingdom IQ-EQ Full time

    Company Description IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. **Job Description**: **Responsibilities** - Perform a wide variety of Trust administration tasks accurately...

  • Administrator

    4 months ago


    Isle Of Man, United Kingdom IQ-EQ Full time

    Company Description IQ EQ Group Management (Isle of Man) Limited is part of a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. **Job Description**: **Responsibilities** - Perform a wide...


  • Isle of Man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Job Title: Customer Service Senior AdministratorJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Senior Administrator. As a key member of our customer contact team, you will be responsible for resolving customer and adviser queries in a proactive and positive manner.Key...


  • Isle of Man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Job OverviewAt Canada Life Group (UK) Ltd (The), we are committed to delivering exceptional customer service. As a Senior Administrative Support Specialist, you will play a vital role in supporting our customer-facing teams, ensuring that our customers receive the highest level of service.Key Responsibilities Provide administrative support to customer-facing...


  • Douglas, Isle of Man, United Kingdom CV-Library Full time

    Our Client is a well established Douglas-based organisation that offers a comprehensive suite of accountancy and wealth management services to enable clients to grow, manage and preserve all facets of their financial affairs through cross-border resources and expertise-led solutions. As they continue a growth phase, they are seeking to hire a Senior...

  • Trust Administrator

    5 months ago


    Isle of Man, United Kingdom Shearwater Recruitment Full time

    **Short Description** Our client is seeking a Trust Administrator to join their team. The Trust Administrator will play a crucial role in managing and administering trust accounts and ensuring that all trust-related activities are carried out efficiently and in compliance with legal and regulatory requirements. **Policy Overview**: As a Trust...

  • Senior Administrator

    4 months ago


    Isle of Man, United Kingdom Shearwater Recruitment Full time

    **Position Overview**: The Senior Administrator - Discretionary & Governance plays a critical role in overseeing and managing the discretionary investment portfolios and governance processes within the organization. This position requires a deep understanding of investment management principles, risk management, and compliance requirements. The Senior...


  • Isle of Man, United Kingdom Shearwater Recruitment Full time

    **Responsibilities**: Client Service Excellence: - Drive positive results in client service by ensuring prompt and effective responses to client needs. - Foster strong and positive relationships with clients, serving as a key point of contact. Operational Efficiency: - Contribute to operational efficiency within the trust and corporate services team. -...

  • Senior Administrator

    4 months ago


    Isle of Man, United Kingdom Shearwater Recruitment Full time

    **Position Overview**: As a Senior Administrator in the ROW (Rest of World) Welcome Team, you will be responsible for leading and managing the onboarding process for new employees in international locations outside the primary operational regions of the organization. This role involves coordinating with various departments, HR teams, and global offices to...


  • Isle of Man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Job OverviewAt Canada Life Group (UK) Ltd (The), we are dedicated to providing exceptional customer service to our clients. As a Senior Customer Service Administrator, you will play a vital role in ensuring that our customers receive the highest level of service and support.Key Responsibilities:Provide timely and effective responses to customer...