Customer Service Executive

3 weeks ago


Coleshill, United Kingdom Sky Recruitment Full time

**Customer Service Executive**

£11.05 per hour | Temporary
- 6 weeks | Coleshill B46 ( Based on Hams Hall Distribution Park)

**Working Hours**
- 09:00am to 17:30pm (40 hours a week Monday
- Friday with 30 min for lunch)
- **Flexibility around start&finishing times

**About The Role**

An exciting opportunity has arisen for a Customer Service Executive to join our highly established clients’ accounts team to play a key role in delivering a robust overall day to day service to all clients. Reporting to the account manager.

You will be working for a company with more than 50 years of experience, they design and deliver innovative, individual solutions for some of the world’s most respected consumer brands and UK public sector organisations, through long-term partnerships. Based in Birmingham, Hamshall.

**Specific Responsibilities**

***
- Liaise with other departments to resolve customer queries.
- Clear all backlog queries
- To adhere to all Security, Health & Safety and housekeeping policies and processes.
- Understand daily reports i.e. Open orders, returns and backlog reports and support Service Delivery in any required investigations.
- Investigate and resolve any customer queries in relation to the day-to-day business and escalate issues to the responsible Account Manager where applicable.
- Filing of completed external and internal documents in timely fashion ensuring no back-log occurs.
- Be first contact point for all internal and external matters relating to end customer experience
- Identify and report any service misses and record through agreed communication
- To ensure that all claims for loss or damaged are administered in line with the published process.
- To actively contribute and support the 6s and Six Sigma initiative to ensure the working environment is clean, tidy, and safe.

**About You**
- Customer service experience
- Own initiative
- Organised and analytical
- Comfortable when dealing with complex multi department situations.
- Ability to prioritise workload and deal with conflicting priorities.
- Excellent administration skills
- Ability to work to tight deadlines.
- Microsoft Office necessary. Good Excel, Outlook, and PowerPoint Skills

**Advantageous**

Experience with SAP(Desirable)

**Job Features**:

- Job Category- Admin and Secretarial- Pay Rate- 11.05



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