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On Board Host/hostess

4 weeks ago

Newcastle upon Tyne, United Kingdom Rail Gourmet Full time

**Job description**

**PURPOSE: Provide a professional, friendly and reliable on-board catering service ensuring that the optimum sales and service is delivered in a professional and safe manner**

We have a really exciting opportunity for passionate, customer focused people to join Rail Gourmet on the Transpennine contract as a On Board Host based in Newcastle

You will be responsible for selling items from the refreshment trolley to both standard and first class passengers such as hot drinks, soft drinks, alcoholic beverages, crisps, chocolate and general light refreshments. You will also be responsible for serving first class with complimentary items. As a customer host you will play a vital role in the on-train team, making sure that customers enjoy the warmest of welcomes and receive an outstanding service.

**What are we looking for?**

You will be hard working and always happy to provide an amazing service with a smile You'll also be polite, responsible and very resilient.

You will be very smart in your appearance, friendly and approachable and always looking to help our customers.

Your personality plays a massive part in the level of service you provide, we want our customers to love and remember their experience on board Transpennine trains and the catering that has been provided to them. So if you are passionate, professional and want to make a difference to someone's day, we want to hear from you

The role is shift work based on a rota to provide customer service throughout the whole day including weekend work. So you will need to be flexible and reliable in order to work the shifts.

**So what’s in it for you?**

You will be entitled to free leisure and residential train travel on TPE trains after a 12 month qualifying period

You will receive a 50% discount card on Select Service Partner outlets after a 6 month qualifying period

You will receive a full induction to the company and receive Individual training and coaching support from our peer trainers and On Board managers.

We offer a competitive salary of £10.90 Per hour + commission.

We run regular competitions with fantastic prizes such as race tickets, Kindles, shopping vouchers and much much more.

Free tea, coffee and water whilst on duty

Working pattern: 5 days out of 7 (incl. weekends & bank holidays)

various shifts between 4:30 am - 11:00pm

**Salary**: From £10.90 per hour

**Benefits**:

- Employee discount
- Flexitime
- Store discount

Schedule:

- Flexitime
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Newcastle upon Tyne, Tyne and Wear: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)

Shift availability:

- Night shift (required)
- Day shift (required)

Work Location: In person

Application deadline: 16/06/2023

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