Host/hostess

4 weeks ago


Kingston upon Thames, United Kingdom Pop Playrooms Full time

Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Host/Hostess. As a Host/Hostess, you will play a crucial role in providing excellent guest services and ensuring a positive and welcoming experience for our guests. This position is ideal for someone with a passion for hospitality and a desire to work in a fast-paced bar and competitive social environment.

**Responsibilities**:

- Greet guests with a warm and welcoming demeanor
- Provide the guests with information about the venue and activities
- Answer phone calls and assist with reservations or inquiries
- Maintain cleanliness and organization of the floor
- Collaborate with servers, bartenders, and kitchen staff to ensure smooth operations
- Provide exceptional customer service by addressing guest concerns or special requests

**Skills**:

- Excellent communication skills, both verbal and written
- Strong phone etiquette and ability to handle high call volumes
- Ability to multitask and prioritize tasks in a fast-paced environment
- Exceptional attention to detail and organizational skills
- Strong interpersonal skills and ability to work well within a team
- Previous experience in hospitality or guest services is preferred

**Job Types**: Part-time, Permanent, Zero hours contract

Pay: £9.50-£11.50 per hour

Expected hours: 8 - 26 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Schedule:

- Every weekend

**Experience**:

- Hospitality: 2 years (required)
- Customer service: 2 years (required)

Work Location: In person

Reference ID: POPHost


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