Operational Trainer

5 months ago

Gloucester, United Kingdom Thistle Insurance Services Full time

Job Advert

**The Role**

We have an exciting opportunity for an Operational Trainer to join our well established and friendly team based in Gloucester.

Responsible for supporting and developing teams in line with business goals and operational plans whilst promoting a developmental and performance led culture. Whether you are looking for your first training role or if you are an experience trainer, we would like to hear from you.

**Responsibilities**
- Design and deliver a wide range of insurance products, systems & process, regulatory and technical training solutions which enhance employee’s knowledge, awareness, and competence.
- Facilitate training and other learning solutions in an effective engaging manner than meets the expectations of the learner and the business objectives for improved performance.
- Maintain training & competence records to evidence competence and work closely with line managers to identify competency gaps within their teams.
- Deliver training to new starters and support them through the induction process ensuring they have the necessary competency levels required for their role.
- Provide training to ensure quality and regulatory awareness standards are clear and understood in accordance with PIB Group requirements and FCA regulatory standards.
- Act as a role model for learning and development relationships and become the first port of call for product, system, process, regulatory and technical training guidance.
- Work with key stake holders to understand the business change activity requirements and deliver appropriate training solutions which meet the identified technical competency gaps and requirements.

**Experience**
- Experience of working within a Regulated FCA environment, in line with T&C requirements and understand the compliance role within regulated industry with proven experience.
- Able to achieve results in a friendly manner but at the same time maintain quality and standards whilst being able to articulate and communicate training to the business.
- Creative in designing and delivering learning interventions which encourage engagement & collaboration.
- You will act as a role model and champion for learning and development.
- Able to communicate to the highest of standards at any level and be a great relationship builder.

**Further information**
As well as a competitive salary we offer the following benefits
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Enhanced maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
- We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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