Operational Trainer

5 months ago

Gloucester, United Kingdom PIB Insurance Brokers Full time

Job Advert

To work with Head of Operations of the Commercial Enterprise Unit, to define, create and deliver market leading training programs for our team members to ensure high quality of service and technical advice is delivered to our clients.

**Responsibilities**:

- Design and deliver product, system, process, regulatory and technical training solutions which enhance employee’s knowledge, awareness, and productivity. While accurately recording and maintaining training & competency records to evidence competence.
- To own and deliver the new joiner induction process working with line managers to identify competency gaps of new starters and existing employees. Contributing towards development plans and objectives to enable all teams to have the necessary competency levels required for their role.
- Provide training to ensure quality and regulatory awareness, standards, and clear understanding in accordance with PIB Group requirements and regulatory standards are maintained.
- Act as a role model for learning and development relationships and to become the first port of call for product, system, processes, regulatory and technical training guidance.
- Understand the business requirements and work with the management team to analyse and identify technical competency gaps, development needs and deliver appropriate training solutions to address these requirements.
- Provide solutions to improve efficiencies for issues identified within process or performance, establish a route to competence, developed in association with the business, what good looks like and assess against this.
- To deliver and facilitate training and other learning solutions in an effective manner than meets the expectations of the learner and the business objectives for improved performance.

**Experience & Skills**:

- Experience of working within a regulated FCA environment
- Ability to be able to plan and implement training plans/ programs.
- Highly analytical with attention to detail
- Ability to manage multiple stakeholders.
- Strong Communication skills
- Ability to be able to plan and implement training plans/ programs.
- An Ambitious, self-starter who can take responsibility and work effectively under pressure.
- Comfortable dealing with ambiguity and rapid change
- High level of resilience
- Proactive and collaborative approach
- Providing and implementing training plans for Insurance Products

**Further information**
As well as a competitive salary we offer the following benefits
- Competitive holiday allowance with the annual option to buy additional days.
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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