Customer Service Assistant
2 weeks ago
**Purpose of the Role**
As the Customer Services Assistant you will ensure exemplary standards in communication to our customers, retailers and team members and be an ambassador for World Class Service delivery within The Trafford Centre.
Your daily routine will vary so the ability to adapt to an ever-changing environment with an emphasis on proactive engagement is a must. Our Customer Services team is on hand to help our customers with any query they have, we are on hand to proactively assist our customers face to face, telephone, and digital platforms. Adhering to our Customer Service Operations Manual, you will show resilience, empathy, self-awareness, and a growth mindset in this role.
**Key Responsibilities**
Behaviour and culture
This role will include a variety of tasks including the following:
- Courteous communication skills are required to liaise with members of the public and retailers.
- Critical thinking and innovation to identify improvements in service and process.
- To log all complaints, compliments, incidents, lost property etc. into the correct database as quickly as per standard operating procedure.
- Responding to social media and webmail enquires on a digital platform.
- To assist with lost cars, children and families.
- To liaise with all other departments and offer assistance across all disciplines when a training opportunity presents itself.
- Having pride in the Centre; and helping to maintain its high standards in all that you do through a proactive mall presence and clear communication.
- Ensuring a good knowledge of all facilities and processes in order to deal with customer’s queries, complaints and compliments in line with company procedure.
- Taking care of own and others health and safety.
- Being observant at all times and aware of the current threat levels within the UK
- Maintaining a smart and well-groomed appearance meeting our uniform standards.
- To provide a presence on the centre’s customer service desks and throughout the mall
- Support centre events and initiatives by advising customers of upcoming activity and events in the centre.
- Liaise with retailers and Retail Liaison Manager as part of the centre’s retailer liaison programme.
- Ensure that a positive image of the centre is displayed at all times.
- Be “eyes and ears” of the mall ensuring that the centre is presented in the best possible way and that any defects are reported and resolved quickly and efficiently.
- Handle and resolve customer complaints in a professional way; ensuring information is then passed on to the relevant person.
- Report any security incidents to security control and logging with the platforms provided. Utilise and have confidence with radio’s and all related communications.
- Undertaking any further duties as requested by the supervisory or management team.
- Provide a mobility service with an additional support for hidden disabilities.
**Skills, Knowledge and Experience**
Person specification:
- Good verbal and written communication skills across all disciplines
- Capability to work unsupervised and take responsibility when necessary.
- Aptitude to remain calm under pressure.
- Flexible/can do attitude.
- Smart appearance.
- Dynamic, outgoing, and enthusiastic
Qualifications and experience:
Essential:
- You will have proven and demonstrable experience of working in a fast-paced customer service environment.
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer.
- You will be always polite and professional and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Focus on targets and goals both individual and that of the team.
Desirable:
- Excellent administration skills with the ability to use Microsoft Office programmes
- Proactive experience customer facing leisure, arts or entertainment industry
**Working Hours**
16 hours weekends - 8 hours Saturday and 8 hours Sunday
**Job Types**: Part-time, Permanent
Part-time hours: 16 per week
**Salary**: £9,069.00 per year
Schedule:
- 8 hour shift
- Weekends only
Work Location: One location
Application deadline: 06/02/2023
Reference ID: CSA PT - Trafford Centre
-
Customer Service Assistant
1 month ago
Manchester, United Kingdom Fusion Smiths Full time**Customer Service Assistant** **Location: Manchester, UK** Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join our client’s team as a Customer Service Assistant at their Manchester location! **Role...
-
Customer Service Assistant
4 weeks ago
Manchester, United Kingdom CSP GROUP LTD Full timeWe are seeking a Customer Service Assistant to join our team. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries in a professional manner. **Duties**: - Respond to customer inquiries via various face to face channels - Provide information about products and...
-
Customer Service Assistant
4 weeks ago
Manchester, United Kingdom Grid Manchester Full timeCustomer Service Assistant at GR!D Manchester! **Looking for a new career for 2023?** Are you looking for a role that allows you to put your great people skills to use? Do you feel you would thrive within a supportive team in the workplace? We are looking for a person who is prepared to handle front of house customer care on site at our client events...
-
Customer Service Assistant
1 month ago
Manchester, United Kingdom Grid Manchester Full timeCustomer Service Assistant at GR!D Manchester! Are you looking for a new role in which to put your people skills to great use? Do you feel you would thrive within a supportive team in the workplace? We are looking for a person who is prepared to handle front of house customer care on site at our client events with a vibrant and personable...
-
Customer Service Assistant
3 weeks ago
Manchester, United Kingdom Brook Street UK Full timeBrook Street are looking for enthusiastic individuals who are looking to try something new and seek a new challenge in the customer service sector. We have numerous customer focused roles for a Public Sector client based in Manchester, UK, we currently have part time roles available and may have some FT in the future. Role: Customer service assistant ...
-
Customer Service Assistant
1 month ago
Manchester, United Kingdom Grid Manchester Full timeCustomer Service Assistant at GR!D Manchester! Are you looking for a new role in which to put your people skills to great use? Do you feel you would thrive within a supportive team in the workplace? We are looking for a person who is prepared to handle front of house customer care on site at our client events with a vibrant and personable...
-
Customer Service Assistant
4 weeks ago
Manchester, United Kingdom Grid Manchester Full timeCustomer Service Assistant at GR!D Manchester! Are you looking for a new role in which to put your people skills to great use? Do you feel you would thrive within a supportive team in the workplace? We are looking for a person who is prepared to handle front of house customer care on site at our client events with a vibrant and personable...
-
Customer Service Assistant
4 weeks ago
Manchester, United Kingdom Grid Manchester Full timeCustomer Service Assistant at GR!D Manchester! Are you looking for a new role in which to put your people skills to great use? Do you feel you would thrive within a supportive team in the workplace? We are looking for a person who is prepared to handle front of house customer care on site at our client events with a vibrant and personable...
-
Customer Service Assistant
4 weeks ago
Manchester, United Kingdom Bold Talent Agency Full time**Customer Service Assistant - Manchester City Centre - Full Time** - Are you bored of working from home? Do you prefer working in an office environment?_ - Are you looking for an immediate start opening?_ - Do you want to work in a fun, diverse team where team nights are a regular thing?_ **Customer Service Assistant - We require people who**: - Enjoy...
-
Customer Service Assistant
1 month ago
Manchester, United Kingdom Bold Talent Agency Full time**Customer Service Assistant - Manchester City Centre** **Full Time** **Weekly Pay £300 - £400** - Are you bored of working from home? Do you prefer working in an office environment?_ - Are you looking for an immediate start opening?_ - Do you want to work in a fun, diverse team where team nights are a regular thing?_ **Customer Service Assistant - We...
-
Customer Service Assistant
1 month ago
Manchester, United Kingdom Bold Talent Agency Full time**Customer Service Assistant - Manchester City Centre** **Weekly Pay £300 - £400** - Are you bored of working from home? Do you prefer working in an office environment?_ - Are you looking for an immediate start opening?_ - Do you want to work in a fun, diverse team where team nights are a regular thing?_ **Customer Service Assistant - We require people...
-
Customer Service Assistant
1 month ago
Manchester, United Kingdom Bold Talent Agency Full time**Customer Service Assistant - Manchester City Centre** **Full Time** **Weekly Pay £300 - £400** - Are you bored of working from home? Do you prefer working in an office environment?_ - Are you looking for an immediate start opening?_ - Do you want to work in a fun, diverse team where team nights are a regular thing?_ We are seeking a highly motivated...
-
Customer Service Assistant
1 month ago
Manchester, United Kingdom BCA Full time**We are looking for reliable, passionate, and professional individuals who want to join the BCA family!** **Job Title: Customer Service Assistant** **Location: BCA Manchester** **Salary: £23,151 per annum** **Working Hours: 40 hours a week Monday to Friday 08:30-17:30 (Part Time roles available)** **Who are we?** We’re the biggest name in...
-
Customer Service Assistant
4 weeks ago
Manchester, United Kingdom Network Rail Full timeCustomer Service Assistant **Location**: Manchester, GB **Department Name**: North West & Central Region **About Network Rail**: Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter....
-
Customer Service Assistant
3 weeks ago
Manchester, United Kingdom Brook Street Full timeBrook Street are looking for enthusiastic individuals who are looking to try something new and seek a new challenge in the customer service sector. We have numerous customer focused roles for a Public Sector client based in Manchester, UK, we currently have part time roles available and may have some FT in the future.Role: Customer service assistantHours:...
-
Customer Service Assistant
1 month ago
Manchester, United Kingdom Four Squared Recruitment Full timeBased in **great offices** just off the M60 in Denton (Tameside) - Modern organisation that **delivers excellence** to customers and clients - Using technology and people to **transform** the resolution of outstanding debts - Rapidly growing organisation offering **opportunities** to all our team - Excellent staff retention and **ongoing...
-
Customer Service Assistant
1 month ago
Manchester, United Kingdom Michy Marketing Full timeCustomer and Sales representative opportunity available in Manchester City Centre. Huge expansion with our groundbreaking clients are allowing us for huge growth, so we are looking for highly motivated individuals to join us! What we are looking for: - Highly motivated and sales driven individuals - Willingness to develop and grow new skill sets - No...
-
Apprenticeship - Customer Service Assistant
1 month ago
Manchester, United Kingdom Restore Plc Full time**Apprenticeship - Customer Service Assistant** **Business Unit: Harrow Green** **Location: Manchester M17 1FP** **Contract Type: Permanent - Full Time** **Hours: 37.5** **Salary: £15,000 - £17,000** We have a new and exciting opportunity for a Customer Service Assistant Apprenticeship role at our site in Manchester. As a Customer Service Assistant,...
-
Customer Service Assistant, Full Time
6 days ago
Manchester, United Kingdom Switch Advisor Partners Full time**About us** Switch Advisor Partners is a small business in Manchester. We are professional, supportive and creative. Our work environment includes: - Modern office setting - Regular social events - Company perks - Safe work environment Customer Service Assistant **Duties**: - Provide exceptional customer service by responding to inquiries and...
-
Customer Services
1 month ago
Manchester, United Kingdom Wave for Parodia Full time**Customer Services** **Manchester** **Full Time | Immediate Start** Our client is on the lookout for a Customer Service Advisor in Manchester who possesses a competitive spirit, an entrepreneurial mindset, and a strong team-player mentality. This role is ideal for individuals who thrive on providing exceptional customer service and enjoy working in a...