Apprenticeship - Customer Service Assistant

2 months ago


Manchester, United Kingdom Restore Plc Full time

**Apprenticeship - Customer Service Assistant**

**Business Unit: Harrow Green**

**Location: Manchester M17 1FP**

**Contract Type: Permanent - Full Time**

**Hours: 37.5**

**Salary: £15,000 - £17,000**

We have a new and exciting opportunity for a Customer Service Assistant Apprenticeship role at our site in Manchester.

As a Customer Service Assistant, you will act as a communication link between the business relocation consultants and our customers.

You will also plan, administrate and monitor the tasks involved for relocations for which responsible, together with your colleagues when necessary. Experience isn’t required for this role; we are looking for someone who is motivated and eager to learn

You will receive all incoming calls, being first point of contact for the company and take appropriate action to efficiently deal with the identified requirement.

You will also deal with incoming enquiries and queries for your clients, including calls for salesmen in their absence, and resolve where possible, all whilst achieving your Customer Service Practitioner Level 2 Qualification.

**RESPONSIBILITIES**
- Receive all incoming calls, being first point of contact for the company and take appropriate action to efficiently deal with the identified requirement
- Deal with incoming enquiries and queries for your clients, including calls for salesmen in their absence, and resolve where possible
- Update the business relocation consultant’s diaries in Moveware when necessary
- Supporting the sales staff in their administration of their duties
- Creating quotations for customers requiring small moves, extra shifts or a change of scope
- Always interacting and building good rapport with both internal and external clients
- Accurately prepare purchase orders for third party suppliers and submit for authorisation
- Assist with any queries / problems that may have occurred on jobs over the move weekend
- Liaise with clients, sales colleagues, operations, crate control, accounts and project management (where appropriate) to ensure the successful completion of each job file

**ABOUT YOU**
- Enthusiastic and self-motivated with a positive approach to your work and a “can do” attitude.
- Excellent organisational skills with the ability to prioritise workload.
- Exhibits flexibility, be adaptable to change.
- Be customer centric, create a great customer experience and build rapport with customers
- Communicate effectively on all levels
- Excellent time management and the ability to work well under pressure

As the market leader in commercial relocation, Harrow Green undertake business and technology moves for customers of all sizes and sectors as well as corporate residential moves within the UK and internationally. We provide project and move management for agile and traditional workspaces as well as storage solutions and asset recycling to help with all aspects of relocation.

**An Inclusive Approach**

We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.

**Job Types**: Full-time, Permanent, Apprenticeship

**Salary**: £15,000.00-£17,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: One location



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