Financial Service Customer Advisor Apprenticeship

4 weeks ago

Manchester, United Kingdom NatWest Group Full time

**Get work-ready, Earn a living wage, Reach your potential**

LTSB is a social mobility charity and we are in our 5th year of partnership with NatWest Group.

We are offering places on our three-week interactive programme where you will receive employability training, interaction with NatWest Group staff and Q&A sessions, gain insight into the culture at NatWest Group and other employers, interview prep work and advice from previous LTSB students on their apprenticeships.
- Programme start date: 29th August
- Job start date: October 2023
- Apprenticeship: Associate Senior Financial Service Customer Advisor (Level 3)

Job Description (the role you'll be doing)
- Deliver successful customer and business outcomes through investigating queries, supporting business processes, policies and procedures and understanding customer and business needs.
- Respond to queries from customers and stakeholders promptly and within agreed timescales
- Deliver successful customer and business outcomes by processing, authorising and investigating all transactions, and by accurately collecting the required information from customers and business
- Actively participate in initiatives to improve customer service, processes and procedures
- Review manual or ineffective processes which could be automated or enhanced, to enable the provision of a superior customer and business experience
- Building your banking experience by learning about Bank systems, processes and customer products as well as developing an appreciation of the Commercial banking market
- Speaking with our existing Commercial customers and or prospective customers and being focussed on building sustainable, long term relationships - always focussing on the customer experience and delivering positive customer outcomes
- Acting as a point of contact for customer queries, and escalating to others when required
- Helping to identify and manage risks, proactively managing problem loans, data quality and portfolio reporting
- Maintaining strong working relationships with key stakeholders
- Carrying out telephone meetings with our Commercial customers to include service reviews and helping to protect them through fraud/security reviews. You will also attend and take part in face to face customer meetings from time to time
- Collaborating with internal teams to provide the best experience possible
- Completing admin related tasks such as managing pipeline and arranging meetings
- Coverage & Sector Content Apprentice in our Corporate/Financial Institution teams
- Support our specialists in building and maintaining business with their customers across Corporates and FI.
- Provide analytical capability to understand customer and sector requirements and deliver appropriate solutions to meet those requirements.
- Support specialists in all aspects of activity to present the bank as the leading partner to customers. You’ll also develop key skills and knowledge in fundamental corporate finance and loan markets, while developing trusted relationships with customers.
- Supporting your colleagues in all aspects of commercial strategy as well as in the growth of both internal and client stakeholder relationships
- Developing a good understanding of all aspects of strategy and core NatWest products offering
----------------------------------------------------------------------
- You don’t need previous experience, but you do need to show evidence of a genuine interest in the sector.

**Eligibility Criteria**:

- Educated at a state school
- Live in Manchester
- Received free school meals and/or require additional support to access careers

On the apprenticeship you’ll study to gain a qualification while putting new skills to use in work, earning a competitive salary, and being supported professionally through the programme.

An apprenticeship with NatWest Group is a fantastic alternative to full time education, and a unique opportunity to become part of a diverse, challenging and exciting organisation.

**Job Type**: Apprenticeship

**Salary**: From £22,590.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Did you receive free school meals when you were in education?

**Education**:

- GCSE or equivalent (required)

Work Location: In person

Application deadline: 24/08/2023
Reference ID: Financial Service Customer Advisor Apprenticeship
Expected start date: 09/10/2023

  • Customer Service Apprenticeship

    3 weeks ago

    Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time

    **Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...

  • Customer Service Advisor

    2 months ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service to clients by...

  • Customer Service Advisor

    2 days ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service to clients by...

  • Customer Service Advisor

    1 week ago

    Manchester, United Kingdom Four Financial Full time

    **Customer Service Advisor **_(Office based, no experience required!)_** **Full Time, Permanent** **Salary - £22,000** **Location - Central Manchester** A large, well-established organisation based in Manchester are seeking numerous Customer Service Advisors to join their team on a permanent basis, working within a large Financial Services department and...

  • Customer Service Advisor

    1 week ago

    Manchester, United Kingdom Four Financial Full time

    **Customer Service Advisor **_(Office based, experienced not required!)_** **Full Time, Permanent** **Salary - £22,000** **Location - Central Manchester** A large, well-established organisation based in Manchester are seeking numerous Customer Service Advisors to join their team on a permanent basis, working within a large Financial Services department...

  • Customer Service Advisor

    1 week ago

    Manchester, United Kingdom Four Financial Full time

    **Customer Service Advisor (Office based experienced not required!)** **Full Time, Permanent** **Salary - £22,000** **Location - Central Manchester** A large, well-established organisation based in Manchester are seeking numerous Customer Service Advisors to join their team on a permanent basis, working within a large Financial Services department.This...

  • Customer Service Advisor

    3 weeks ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Safe work environment - Company perks We are looking for a Customer Service Advisor to join our team in Manchester. This position is responsible for...

  • Customer Service Advisor

    2 weeks ago

    Manchester, United Kingdom Platinum Financial Recruitment Full time

    **LOCATION** **Manchester** **SALARY** **£21420 - £23000** **JOB TYPE** **Permanent** **REF** **ZC1803-0723(1)_1689151390** **Customer Service Specialist - Stockport** **£21,420 + monthly bonuses** _(salary increased after 1 & 2 years in the business)_ A true diamond in the market, this is a role with a real difference. **You will not find...

  • Customer Service Advisor

    2 weeks ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    **Customer Service Representative** **Requirements**: **Previous customer service experience (required)** - Previous experience with CRM systems (preferred) - Must be able to pass a background check (preferred) - Must be eligible to work in Manchester (required) - Must have a valid driver’s license and a clean driving record (required) - Must be able to...

  • Financial Advisor

    3 weeks ago

    Manchester, United Kingdom Quilter Financial Planning Full time

    ** Applicants must hold Level 4 Diploma in UK Financial Advice **If you are an experienced Financial Advisor seeking a more supported role then this could be the opportunity for you!This is a fantastic opportunity that will suit any experienced Financial Adviser, whether you come from an independent or a banking background who is frustrated in finding new...

  • Financial Advisor

    4 weeks ago

    Manchester, United Kingdom Quilter Financial Planning Full time

    ** Applicants must hold Level 4 Diploma in UK Financial Advice **If you are an experienced Financial Advisor seeking a more supported role then this could be the opportunity for you!This is a fantastic opportunity that will suit any experienced Financial Adviser, whether you come from an independent or a banking background who is frustrated in finding new...

  • Customer Service Apprenticeship

    2 weeks ago

    Manchester, United Kingdom NatWest Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. **Join us as an Apprentice** - Join our apprenticeship programme, where...

  • Customer Service Apprenticeship

    4 weeks ago

    Manchester, United Kingdom NatWest Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. **Join us as an Apprentice** - Join our apprenticeship programme, where...

  • Financial Advisor

    3 weeks ago

    Manchester, United Kingdom Quilter Financial Planning Full time

    ** Applicants must hold Level 4 Diploma in UK Financial Advice **Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.If you are an experienced Financial Advisor seeking a more supported role then this could be the opportunity for you!This is a fantastic opportunity that will suit any...

  • Financial Advisor

    4 days ago

    Manchester, United Kingdom Quilter Financial Planning Full time

    Job Description** Applicants must hold Level 4 Diploma in UK Financial Advice **If you are an experienced Financial Advisor seeking a more supported role then this could be the opportunity for youThis is a fantastic opportunity that will suit any experienced Financial Adviser, whether you come from an independent or a banking background who is frustrated in...

  • Financial Advisor

    2 months ago

    Manchester, United Kingdom Quilter Financial Planning Full time

    ** Applicants must hold Level 4 Diploma in UK Financial Advice **If you are an experienced Financial Advisor seeking a more supported role then this could be the opportunity for you!This is a fantastic opportunity that will suit any experienced Financial Adviser, whether you come from an independent or a banking background who is frustrated in finding new...

  • Financial Advisor

    1 week ago

    Manchester, United Kingdom Quilter Financial Planning Full time

    Job Description ** Applicants must hold Level 4 Diploma in UK Financial Advice ** If you are an experienced Financial Advisor seeking a more supported role then this could be the opportunity for you! This is a fantastic opportunity that will suit any experienced Financial Adviser, whether you come from an independent or a banking background who is...

  • Financial Advisor

    4 weeks ago

    Manchester, United Kingdom Quilter Financial Planning Full time

    ** Applicants must hold Level 4 Diploma in UK Financial Advice **If you are an experienced Financial Advisor seeking a more supported role then this could be the opportunity for you!This is a fantastic opportunity that will suit any experienced Financial Adviser, whether you come from an independent or a banking background who is frustrated in finding new...

  • Financial Advisor

    1 month ago

    Manchester, United Kingdom Quilter Financial Planning Full time

    ** Applicants must hold Level 4 Diploma in UK Financial Advice **Make sure to apply with all the requested information, as laid out in the job overview below.If you are an experienced Financial Advisor seeking a more supported role then this could be the opportunity for you!This is a fantastic opportunity that will suit any experienced Financial Adviser,...

  • Financial Advisor

    4 weeks ago

    Manchester, United Kingdom Quilter Financial Planning Full time

    ** Applicants must hold Level 4 Diploma in UK Financial Advice **If you are an experienced Financial Advisor seeking a more supported role then this could be the opportunity for you!This is a fantastic opportunity that will suit any experienced Financial Adviser, whether you come from an independent or a banking background who is frustrated in finding new...