Customer Service Assistant

2 months ago


Manchester, United Kingdom CSP GROUP LTD Full time

We are seeking a Customer Service Assistant to join our team. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries in a professional manner.

**Duties**:

- Respond to customer inquiries via various face to face channels
- Provide information about products and services
- Resolve customer complaints with patience and empathy
- Upsell products or services to increase revenue
- Perform data entry tasks accurately and efficiently

**Skills**:

- Excellent communication skills to effectively interact with customers
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide suitable solutions
- Proficiency in English
- Multilingual abilities are advantageous for diverse customer interactions
- Experience with upselling techniques to maximize sales opportunities

**Job Types**: Full-time, Permanent

Pay: From £23,666.60 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 30/04/2024



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