Customer Service Assistant
1 month ago
Based in **great offices** just off the M60 in Denton (Tameside)
- Modern organisation that **delivers excellence** to customers and clients
- Using technology and people to **transform** the resolution of outstanding debts
- Rapidly growing organisation offering **opportunities** to all our team
- Excellent staff retention and **ongoing development**
**Scope of Role**
The role carries the responsibility of maintaining several inboxes and databases to ensure all written correspondence is responded to in a timely manner within service level agreements.
**Responsibilities**
- Responding to incoming correspondence across various channels
- Working in a fast passed environment with expectation of hitting set KPI’s
- Assisting with complaints and disputes
- Liaising with clients
- Arranging payment plans over the telephone with customers
**The Person**
Able to prioritise tasks, work on own initiative and manage a busy workload. Will be well organized, able to demonstrate a professional and diplomatic approach and understand the importance of confidentiality.
**Skills needed**:
- Excellent written and spoken English.
- Good attention to detail.
- Problem solving and identifying solutions to issues.
- Approachable team player with good communication skills.
- Flexible
- Working knowledge of MS Outlook, Word and Excel
**Benefits**:
What’s in it for you?
- Basic Salary of £22,500
- Company pension plan
- 28 days paid annual leave
- Opportunities for future training and career development
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£22,000.00 per year
**Benefits**:
- Company pension
- Work from home
Schedule:
- Day shift
- Monday to Friday
**Education**:
- GCSE or equivalent (required)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Manchester (required)
Work Location: In person
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