Customer Service Assistant

1 month ago


Manchester, United Kingdom Four Squared Recruitment Full time

Based in **great offices** just off the M60 in Denton (Tameside)
- Modern organisation that **delivers excellence** to customers and clients
- Using technology and people to **transform** the resolution of outstanding debts
- Rapidly growing organisation offering **opportunities** to all our team
- Excellent staff retention and **ongoing development**

**Scope of Role**

The role carries the responsibility of maintaining several inboxes and databases to ensure all written correspondence is responded to in a timely manner within service level agreements.

**Responsibilities**
- Responding to incoming correspondence across various channels
- Working in a fast passed environment with expectation of hitting set KPI’s
- Assisting with complaints and disputes
- Liaising with clients
- Arranging payment plans over the telephone with customers

**The Person**

Able to prioritise tasks, work on own initiative and manage a busy workload. Will be well organized, able to demonstrate a professional and diplomatic approach and understand the importance of confidentiality.

**Skills needed**:

- Excellent written and spoken English.
- Good attention to detail.
- Problem solving and identifying solutions to issues.
- Approachable team player with good communication skills.
- Flexible
- Working knowledge of MS Outlook, Word and Excel

**Benefits**:
What’s in it for you?
- Basic Salary of £22,500
- Company pension plan
- 28 days paid annual leave
- Opportunities for future training and career development

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£22,000.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Manchester (required)

Work Location: In person



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