Customer Service Advisor

2 months ago


Eastbourne, United Kingdom Whiteline Manufacturing Full time

As a Customer Service Advisor for Whiteline you will work within a fantastic team who support and help each other every day, whilst also working independently answering queries and solving problems for customers.

The service you are delivering truly makes a difference to our customers and because of the range of customers we have, no two days are the same. The role reports to the Customer Services Manager and involves day-to-day communication with customers, resolving all issues with the highest level of service.

**The person we are looking for**:

- Excellent communication skills are essential (both written & verbal) and, the ability to work under pressure when dealing with challenging situations.
- Excellent time management, ability to multitask.
- A professional, courteous manner is required to portray a positive impression.
- Patience and a total understanding of the importance of a customer.
- Good computer skills are also essential as much of the work is computer-based.
- A problem solver who can show their initiative.
- Professional and confident telephone manner and the ability to work in a fast-paced environment, this role involves communication with all areas of the business.

**Key tasks and responsibilities**:

- Work within the Customer Services team
- Schedule site visits
- Answer incoming calls.
- Work on a ‘ticketing’ system
- Uploading accurate information onto database
- Inform customers of delivery times and respond to queries regarding this.
- Take responsibility for SLA’s being met.
- Liaise with other departments to co-ordinate satisfactory solutions for the customer.
- Liaise with customers, providing updates and ensuring queries are dealt with in a timely fashion until resolution.
- Point of contact for all customer product/technical queries

Salary is dependent on relevant experience in Customer Service as well as within the industry.

Hours: 8:30-17:00 Monday to Thursday, 8:30- 16:00 on a Friday

Ability to commute/relocate:
**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,500.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Eastbourne, BN23 6QA: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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