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Customer Service Advisor

4 months ago

Eastbourne, United Kingdom Page Personnel Full time
The role of a Customer Service Advisor is pivotal in providing first-class service to a diverse customer base. This individual will be responsible for handling customer enquiries, resolving issues, and maintaining customer satisfaction.
Client Details
Our client is a major player, employing over 2000 people across various locations. With a significant presence in Eastbourne, they focus on providing high-quality services to their extensive clientele.
Description
Responsibilities for a Customer Service Advisor
Respond to customer enquiries promptly and professionally
Resolve customer complaints and issues to their satisfaction
Maintain accurate records of customer interactions
Collaborate with team members to improve customer service processes
Promote company's products and services where necessary
Assist in customer retention and repeat business strategies
Provide feedback on customer experiences and expectations
Participate in ongoing customer service training and developmentProfile
A successful Customer Service Advisor should have:
Strong communication and interpersonal skills
Ability to resolve issues and handle complaints effectively
High level of customer service orientation
Familiarity with CRM systems and practices
Proactive attitude and ability to work in a teamJob Offer
An estimated salary range of £22- 24,000
Opportunity to work in a professional and friendly environment
Opportunities for career progression within the company
The chance to work in the vibrant location of Eastbourne