Patient Services Assistant
6 months ago
Job Introduction **Patient Services Assistant**£21,394 - £22,384 per annum (pro rata)**13.5 hours per week, Part-time**Chesterfield Royal Hospital** DHU Healthcare is a ‘not-for-profit’ community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS 111. We care for patients across the West and East Midlands - a population totalling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website at Our profile: DHU Healthcare. **About the role**The post holder will provide a call handling and associated administrative service, including reception duties for patients invited to attend a primary care center for treatment. Computer systems (ADASTRA) will be used to capture patient information for onward transmission to one of the clinicians in the team. The patient services assistant will be part of a multi-professional/skilled team including medical, nurse practitioner and support staff providing accessible services to the population across Derbyshire. Duties will also include minute taking, liaising with designated senior management and to provide administrative support. The post holder will participate in promoting and advancing DHU Health Care CIC, whilst working towards DHU’s Values, behaviours, and principles
**We are always**:
- ** Compassionate** - we show kindness, consideration and understanding in everything we do - and demonstrate our caring nature to our patient, people, and communities.
- ** Accomplished **- we are available day and night - a response, adaptable, professional NHS partner, providing the best advice, care, and treatment for every individual.
- ** Respectful **- we recognise the value that individual and team difference bring - welcoming views, listening, being honest, and learning from others’ experiences.
- ** Encouraging **- we believe everyone matters, so we inspire confidence in other - promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas.
**Responsibilities**:
- Proactively provide general administration services and undertake clerical duties in a professional, timely manner, as and when requested.
- Accurate taking of minutes and transcription, as and when required.
- Booking of meetings in a timely manner and associated tasks.
- Accurate audio typing to a professional standard.
- Accurate maintenance of the message handling records, manual and computerised.
**Essential Skills**:
- Customer Service NVQ or proven work experience as a receptionist.
- 4 GCSEs Grades A-C or equivalent including English and Math’s.
- Minute taking and transcript/audio typing skills
- Previous experience of working with the public in a busy environment
- Excellent telephone manner.
- Listening skills.
- Effective communication skills with all.
- Ability to maintain strict levels of confidentiality.
**In return, we can offer**:Joining DHU means you will receive some great benefits. This will include access to the NHS pension scheme - alongside a generous annual leave allowance that grows with your length of service or recognises your existing NHS commitment. We provide an incremental sick pay scheme and family friendly policies like maternity and paternity pay that match the NHS offer, alongside working enhancements including an additional 30 - 45% of annual salary for unsociable hours benefit (earning potential will vary on shift days / times). We will also support your health and wellbeing - with complementary Westfield Health Insurance membership which covers basic costs like your dental care, glasses, physiotherapy, chiropody and many more. At DHU Healthcare, we are committed to fostering an environment where Equity, Diversity, Inclusion, and a strong sense of Belonging are not only celebrated but actively promoted. We believe that every individual, regardless of their background, deserves the right to access quality healthcare services and to be treated with respect and dignity. Our commitment to Equity, Diversity, Inclusion, and Belonging is at the heart of everything we do, from patient care to our organisational culture.
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