Technology Service Desk Operative
4 months ago
**We are recruiting for a Technology Service Desk Operative on a permanent contract role paying up to **£34,528,33 **with British Transport Police (BTP) based in Force Headquarters, Camden, London.**
BTP is the national police Force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year.
As** **Technology Service Desk Operative you will ensure the processing and coordination of appropriate and timely responses to incident reports, including channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration. The resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents.
The successful **Technology Service Desk Operatives** **will be required to evidence the following skills & qualifications.
- Accredited to ITIL Foundation Level or higher
- A good standard of general education
- Good experience of working in a busy Technical Service Desk environment providing 1st and 2nd line support for a broad range of mission critical systems and services.
- Good knowledge of best practice customer service processes
**Further information about this vacancy can be found in the attached job description**.
In return for your experience, we can offer you:
- Salary up to **£34,528,33 (£30,614.33 base + £2,835.11 London Allowance + SFIA supplement of up to £1,078.89)**:
- Working from home allowance available to purchase suitable equipment for blended & home working
- 28 days annual leave plus bank holidays
- Flexible agile working approach
- Family friendly policies including up to 26 weeks paid maternity and adoption leave
- Bespoke benefits platform and access to Blue Light Card
- Development opportunities including fully funded apprenticeships
- Employee assistance programme and dedicated wellbeing hub
- Pension scheme
BTP is an employer who cares about the impact we have on the environment and the wider challenges of climate change, and as such we are committed to reducing our carbon footprint and achieving Net Zero Carbon (NZC) through offsetting by 2035.
At BTP we are proud guardians of the railway and it is crucial that we represent the diverse communities we serve and protect. As ‘One BTP’ across the UK, we know that diversity, inclusion and belonging help us improve our decision making, foster creativity and drive innovation so all our people can thrive.
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