Customer Service Executive

3 weeks ago


Southwark, United Kingdom Lloyd Recruitment Services - Epsom Full time

**Customer Service Executive**

Lloyd Recruitment Services are delighted to be recruiting on behalf of a specialist finance provider that seek a Customer Service Executive to join their Compliance & Risk team.

The client is offering a competitive salary and benefits package including pension, life insurance, private medical insurance (Bupa), 25 days holiday and discretionary bonus potential.

**Key Responsibilities**:

- Handling all telephone enquiries from both prospective and existing customers.
- Responding to customers quickly and effectively, ensuring that every customer interaction has a positive outcome.
- Responsible for all in-life processes, such as settlements, reschedules, account queries.
- Liaise with internal departments assisting with both in life requests and customer queries
- Maintain customer data to ensure it is up to date
- Identification of improvements and changes that will further enhance our customer service delivery.
- Ensuring the service we provide is representative of our values.

**Applicant Requirements**:
A genuine passion for delivering outstanding, professional customer service, applicants must have proven customer service skills ideally gained within a financial services / regulated environment however this is not essential.
- Excellent communication skills - written and oral.
- Good numerical skills and attention to detail, in order to support in-life processes such as customer settlements and repayment queries.
- Have the ability to listen and to understand what the query is by asking the right questions, then resolving them for the customer.
- Able to work within a team and help create a positive, working environment.
- Experience in dealing with CRM systems or the ability to learn new system processes.
- Experience within the Finance industry or the ability to learn about the finance products we offer.
- Have the ability to help create and write customer service procedures
- Self-motivated and a passion for excelling.

Refer a friend and earn up to £500 If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: LO 12943



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