Volunteer Reception Assistant

6 months ago


Birmingham, United Kingdom Birmingham Settlement Full time

Since 1899 Birmingham Settlement has been tackling social inequality and disadvantage; supporting people to live happier, more fulfilled lives. Our five organisational objectives are:
1) To improve financial resilience - people and communities

2) To build individual and community wellbeing

3) To develop people - skills, confidence, voice

4) To build environmental awareness and action

5) To build and maintain a sustainable organisation

We do this by maximising our assets to provide services and activities that support people to overcome the barriers they face and to take positive action on the issues that impact on their lives. Whether it be financial hardship, social isolation, unemployment, or other issues, we provide independent advice and support, wellbeing activities, and training and development opportunities that enable people to gain new skills, build confidence and establish social and community networks that create opportunity and improve lives.

The Reception Assistant will focus on assisting the Receptionist in the Volunteer Role Description below. You will be led and supported by our Receptionist, Nicola Wynn.

**Purpose of the role**:
We are looking for people who have a passion to help others. From our head office in Kingstanding we deliver several services to the local community and operate our business support services. We need a Volunteer Reception Assistant to support us in daily tasks including:

- Answering Incoming Calls
- Liaising with staff & Service Users
- Scanning / Photocopying
- Ensuring Service users & Contractor sign in
- Ensuring Lower Hall is clean & Tidy
- Maintaining Refreshment Area
- Being a welcoming Face to the Centre

**When?**

Flexible, minimum of one 4 hour shift per week.

Monday full days available & 9-1pm, 12.30-4.30pm Tuesday to Friday.

**The benefits of volunteering**:

- Gain new skills using existing talents and increase your confidence.
- Gain practical experience to support your career and personal development.
- Opportunity to meet diverse groups of people.
- Opportunity to join and work as part of one of the oldest charities in Birmingham.
- Do something valuable and rewarding with your free time that enables you to achieve something tangible.
- Give something back to the local community and have the satisfaction of helping someone else succeed.
- Achieve a broader cultural understanding.
- Play an important role in supporting those with additional needs.
- Have fun

**Requirements**:

- Aged over 18.
- Friendly approachable manner and must be able to communicate with people of all ages, needs and backgrounds with an impartial attitude.
- A calm and patient approach is required.
- Can work with others as part of a team.
- Are reliable, flexible, honest, and mature.
- Able to maintain confidentiality.

**For more information, please contact Amy Jacklin, Sports & Community Centre Manager


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