Customer Service Administrator

2 weeks ago


Hanley, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Customer Service Administrator Job Summary**
We have an exciting opportunity to work as a Customer Service Administrator
** **with a global, market leading manufacturer. They are looking for someone to join the team and help manage the accounts of their 100,000 customers worldwide. The company is growing at a rapid pace
- your days won’t be the same

**Customer Service Administrator Job Role**
As a Customer Service Administrator, you will be managing some of the companies accounts to ensure that customers are satisfied with their products
- you will be an important part of the buyer’s journey.
Your day-to-day responsibilities as a Customer Service administrator will include, but are not limited to:

- Management of major accounts including order processing, credits, debits and query resolution.- Liaise with customers via dedicated customer service PC’s and telephone lines- Build relationships with internal departments throughout the business to effectively resolve issues to ensure customer satisfaction- Maintain and review KPI’s of major accounts**Customer Service Administrator Required Skills and Experience**
The key skills needed to be a successful Customer Service Administrator are varied but may include:

- Experience using SAP is desirable-
- Call centre or face to face customer service experience- Previous experience with IT/ IT Systems**In Turn you will receive**
The chance to work for an expanding and successful organisation with performance-based bonuses, above statutory holiday entitlement and training opportunities for personal development.



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