Call Handler
2 weeks ago
An exciting opportunity has arisen for a multi skilled administrator to join our admission avoidance service. Based in Smithfield 1 building Hanley the successful applicant will join an integrated, collaboratively focused team to carry out a variety of administrative tasks for the Care Coordination Centre.
The primary objectives of the service are to work closely with uni/multi-disciplinary teams/agencies in addressing a wide range of care/support issues across the spectrum of conditions, preventing unnecessary hospital admissions and improving the health and wellbeing of the population served.
The role involves taking telephone referrals for the Care Coordination Centre and CRIS Clinical Team from GP's, West Midlands Ambulance Service, Community Nurses and all other Health Professionals. The admin staff will play a pivotal role in the avoidance of inappropriate hospital admissions and support referrers with advice, guidance and signposting of alternative pathways.
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Call Handler
4 weeks ago
Hanley, United Kingdom Midlands Partnership NHS Foundation Trust Full timeTo obtain and input accurate information from callers into the Care Coordination Centre and relay this information by the agreed route to appropriate Health Personnel To maintain the flow of information and answer calls within agreed time limits following set protocols To be responsible for entering new patients onto the Patient Recording System and...
