Smart Metering Customer Delivery Lead

1 week ago


Hatfield, United Kingdom Affinity Water Full time

As the Customer Delivery Lead you will be responsible for oversight of the customer elements (communication, journey, processes etc.) used within our Smart Metering Customer Journey. This role will lead the SME’s who build and execute of the various elements of the full E2E journey relating to our new Smart Meter Project and will reflect our brand, culture, and values of Affinity Water to our customer base.

You will be in partnership with other areas of Customer Experience (Marketing and Communication, Journey Delivery, Channel Delivery, Contact Centre and Customer Processing) along with partnering with the core Smart Metering Project team within Asset Directorate.

The output and outcomes developed will work within the Governance Framework and be used to support pathfinder and the learnings being taken and implemented in the eventual BAU model in readiness for March 2025. The role contributes to promotion of informing, sharing, supporting, and building the customer element of Smart Metering Project and how we implement for our customer base.

Please click here for full Job Description

**Experience required**
- Skilled using Microsoft and traditional inhouse company software
- Strong attention to detail and hold level of creativity
- Effective time management, interpersonal, and communication skills
- Demonstrable experience in customer journey’s at manager level
- Demonstrable experience of internal and external stakeholder engagement and liaison
- Ability to be self-managed to ensure deadlines and deliverables are achieved
- Influencing and Negotiating skills, to ensure best outcome for our business and customers.
- High degree of numeracy with strong analytical and problem solve skills
- Have a strong enquiring mind and keen to learn and grow
- Strong communicator, both verbal and written

**Benefits**
- Salary dependant on experience
- Hybrid Flexible working - Office based 3 days per week is expected for the first 3 months
- Company annual bonus
- Annual leave 24 days rising with length of service
- A generous pension scheme that doubles the contributions you make, up to a maximum of 12%
- We offer enhanced Maternity, Adoption and Shared Parental Leave. We also have a Carers policy and Menopause policy to help us support our people through different stages of their lives.
- Access to our Wellbeing Centre with support for looking after your physical and mental
- Discounts for Medical and Dental Insurance, Retail Outlets
- Volunteer days

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.



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