Compliance and Complaints Officer
4 weeks ago
Extra Recruitment are currently recruiting for a Compliance Officer and Complaints Handler for our clients in Birmingham. This is a hybrid position, which will partly based in the Birmingham branch.
Key Responsibilities of Compliance Officer and Complaints Handler:
Report to the Head of Compliance, helping with developing, delivering and also reporting on the Compliance Monitoring Programme.
Assist the Head of Compliance with the planning and organising of MI, regulatory returns and filings.
Own all reportable and non-reportable complaint cases, ensuring that customers are responded to in a timely manner and complaints are fully resolved with fair and reasonable outcomes for our customers.
Log all activity fully and accurately, conduct investigation reports and ‘final response’ letters to the expected standard set by Crowd Property and the FCA.
Conduct root cause analysis to recognise suitable solutions to avoid similar problems occurring in the future.
Develop an understanding of our policies, procedures, systems and controls in order to support the business with all relevant Compliance queries.
Benefits of a Compliance Officer and Complaints Handler:
£30,000.00 - £35,000.00 per annum
Pension
Share Options Scheme
25 days holiday (plus 8 bank holidays)
Hybrid
Parking
To be considered for role of a Compliance Officer and Complaints Handler role you must have:
1 years’ experience within a complaints, handling environment or Customer Service team.
Experience handling difficult conversations.
Knowledge of legal and regulatory requirements.
For more information, please apply
**Job Type**: Permanent
**Salary**: £30,000.00-£35,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Birmingham
Reference ID: DB230223C
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