Compliance and Complaints Officer

4 weeks ago


Birmingham, United Kingdom Extra Recruitment Limited Full time

Extra Recruitment are currently recruiting for a Compliance Officer and Complaints Handler for our clients in Birmingham. This is a hybrid position, which will partly based in the Birmingham branch.

Key Responsibilities of Compliance Officer and Complaints Handler:
Report to the Head of Compliance, helping with developing, delivering and also reporting on the Compliance Monitoring Programme.

Assist the Head of Compliance with the planning and organising of MI, regulatory returns and filings.

Own all reportable and non-reportable complaint cases, ensuring that customers are responded to in a timely manner and complaints are fully resolved with fair and reasonable outcomes for our customers.

Log all activity fully and accurately, conduct investigation reports and ‘final response’ letters to the expected standard set by Crowd Property and the FCA.

Conduct root cause analysis to recognise suitable solutions to avoid similar problems occurring in the future.

Develop an understanding of our policies, procedures, systems and controls in order to support the business with all relevant Compliance queries.

Benefits of a Compliance Officer and Complaints Handler:
£30,000.00 - £35,000.00 per annum

Pension

Share Options Scheme

25 days holiday (plus 8 bank holidays)

Hybrid

Parking

To be considered for role of a Compliance Officer and Complaints Handler role you must have:
1 years’ experience within a complaints, handling environment or Customer Service team.

Experience handling difficult conversations.

Knowledge of legal and regulatory requirements.

For more information, please apply

**Job Type**: Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Birmingham

Reference ID: DB230223C



  • Birmingham, United Kingdom Bridge of Hope Full time

    An exciting and challenging opportunity has arisen for a PALS/Complaints Officer to assist a reputable public sector organisation in based in Birmingham. This role is to facilitate the processing of complaints received. - Coordinating complaints investigations and responses in line with the Patient Relations Policy and Procedures, underpinned by national...


  • Birmingham, United Kingdom AJ FOX COMPLIANCE Full time

    Are you a qualified solicitor or legal professional? Someone passionate about risk and compliance? If you answered yes, you may be interested in this new opportunity. We are looking for a Risk and Compliance Lawyer who can provide specialist legal risk-based advice on complex areas of regulatory compliance for a Top 100 UK law firm, based in Birmingham (with...


  • Birmingham, United Kingdom AJ FOX COMPLIANCE Full time

    Are you a qualified solicitor or legal professional? Someone passionate about risk and compliance? If you answered yes, you may be interested in this new opportunity.We are looking for a Risk and Compliance Lawyer who can provide specialist legal risk-based advice on complex areas of regulatory compliance for a Top 100 UK law firm, based in Birmingham (with...


  • Birmingham, United Kingdom AJ FOX COMPLIANCE Full time

    Job DescriptionAre you a qualified solicitor or legal professional? Someone passionate about risk and compliance? If you answered yes, you may be interested in this new opportunity.We are looking for a Risk and Compliance Lawyer who can provide specialist legal risk-based advice on complex areas of regulatory compliance for a Top 100 UK law firm, based in...


  • Birmingham, United Kingdom AJ FOX COMPLIANCE Full time

    Are you a qualified solicitor or legal professional? Someone passionate about risk and compliance? If you answered yes, you may be interested in this new opportunity. We are looking for a Risk and Compliance Lawyer who can provide specialist legal risk-based advice on complex areas of regulatory compliance for a Top 100 UK law firm, based in Birmingham...


  • Birmingham, United Kingdom AJ FOX COMPLIANCE Full time

    Are you a qualified solicitor or legal professional? Someone passionate about risk and compliance? If you answered yes, you may be interested in this new opportunity.We are looking for a Risk and Compliance Lawyer who can provide specialist legal risk-based advice on complex areas of regulatory compliance for a Top 100 UK law firm, based in Birmingham (with...


  • Birmingham, United Kingdom AJ FOX COMPLIANCE Full time

    Are you a qualified solicitor or legal professional? Someone passionate about risk and compliance? If you answered yes, you may be interested in this new opportunity. We are looking for a Risk and Compliance Lawyer who can provide specialist legal risk-based advice on complex areas of regulatory compliance for a Top 100 UK law firm, based in Birmingham (with...


  • Birmingham, United Kingdom AJ FOX COMPLIANCE Full time

    Job Description Are you a qualified solicitor or legal professional? Someone passionate about risk and compliance? If you answered yes, you may be interested in this new opportunity. We are looking for a Risk and Compliance Lawyer who can provide specialist legal risk-based advice on complex areas of regulatory compliance for a Top 100 UK law firm, based...


  • Birmingham, United Kingdom AJ FOX COMPLIANCE Full time

    Are you a qualified solicitor or legal professional? Someone passionate about risk and compliance? If you answered yes, you may be interested in this new opportunity.We are looking for a Risk and Compliance Lawyer who can provide specialist legal risk-based advice on complex areas of regulatory compliance for a Top 100 UK law firm, based in Birmingham (with...


  • Birmingham, United Kingdom AJ FOX COMPLIANCE Full time

    Are you a qualified solicitor or legal professional? Someone passionate about risk and compliance? If you answered yes, you may be interested in this new opportunity. We are looking for a Risk and Compliance Lawyer who can provide specialist legal risk-based advice on complex areas of regulatory compliance for a Top 100 UK law firm, based in Birmingham...


  • Birmingham, United Kingdom AJ Fox Compliance Full time

    An international commercial law firm is seeking a Senior Officer to join their growing client and matter inception team in Birmingham. This is a fantastic opportunity for anyone looking to develop their management skills. This is a really exciting opportunity to join a big professional services business regulated by multiple regulators, a fantastic chance...

  • Complaint Handler

    1 month ago


    Birmingham, United Kingdom Euro Parking Services Limited Full time

    **About Us** Euro Parking Services is an established Car Parking Management Company, with extensive and comprehensive experience in the UK parking control industry. We manage and operate in over 500 car parks across the UK, 24 hours a day and 365 days a year. As a **Complaint Handler** your responsibilities will include: - Coordinate office activities and...


  • Birmingham, United Kingdom HealthHarmonie Full time

    **Complaint Resolution Officer **Role & Responsibilities Provide high-quality administration and support to the Head of Quality and team by completing the roles and responsibilities detailed below. **Complaint Management - The ability to review, investigate and respond to complaints raised, internally and externally using complaint management methodologies...


  • Birmingham, United Kingdom MERJE Ltd Full time

    The Compliance & Risk Officer has responsibility for advising and supporting the business to carry out its regulatory obligations and ensuring good customer outcomes are delivered. The role sits within the Risk & Compliance Function which acts as the company’ssecond line of defence in the 'three lines of defence model’ and is responsible for advising,...


  • Birmingham, United Kingdom Ortus PSR Full time

    **Compliance Monitoring Officer**: Compliance - Market Harborough, West Midlands Job Purpose: - To monitor and report on the compliance and risk framework within the business - Compliance policies and procedures preparation and review - Monitoring and reporting on the implementation of the firm’s training and competency scheme. - To review financial...


  • Birmingham, United Kingdom PIB Insurance Brokers Full time

    Job Advert **The Role**: We are looking for a confident, energetic self-starter with strong interpersonal skills who is experienced in Claims functions, has good attention to detail and is resilient when challenged on change and improvement processes. Reporting to the Quality Assurance (QA) Manager, Specialty Division, the QA Audit and Complaint Handler...


  • Birmingham, United Kingdom Huntswood Full time

    Huntswood has a great opportunity for experienced complaint handlers, with utilities experience, to start a new role in the new year. Starting in January this role is to take inbound telephony customer complaints, which has been escalated from the main contact centre. Your role will be to use your experience and knowledge of the utilities industry to make...


  • Birmingham, United Kingdom Paritas Recruitment - Compliance Full time

    Head of Financial Crime & Compliance Paritas Recruitment - Compliance Birmingham, United Kingdom Posted 22 hours ago Hybrid Job Permanent Competitive An ambitious and growing alternative lender are currently seeking a Head of Financial Crime and Compliance to be based in their East Midlands office. The role will have a strong emphasis on Financial...


  • Birmingham, United Kingdom Unity Trust Bank Full time

    Job Description We are looking for a Complaints and Customer Experience Lead to join our team! About Unity Trust Bank plc Unity is a specialist business bank with a difference. Unity supports SMEs and organisations that share its values in wanting to contribute to positive economic, social and environmental change. We operate throughout the UK, with...


  • Birmingham, United Kingdom IPS Group Full time

    A leading Global Insurance Broker has a new opportunity to join their operational team as Operations Risk and Compliance Advisor in their modern Birmingham City Centre Office. You will be part of the operational team in Birmingham as well as working closely with the London Head Office. Key responsibilities include: **Responsibilities**: - Monthly/Annual...