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Client Support Advisor

4 months ago

Gloucester, United Kingdom Howden Life & Health Full time

A fantastic opportunity to become part of the growing Howden Life and Health Team. We are a Life and Health Insurance Broker ,we believe we can offer the best advice, products and prices to our clients. We believe in putting our clients at the heart of what we do, always giving the best advice in our clients interest. We take pride in offering an unrivalled service to our clients and partners creating a fantastic opportunity available within our Client Support Team.

Our site based on Gloucester Business Park offers a fresh modern space with fantastic facilities on the doorstep, easily accessed by public transport and with plenty of on-site car parking available too. We offer flexibility in hours and location with the option to work from home 3 days per week. When you are working from the office, you can take advantage of our wellbeing events and options which are regularly ran from the office and have included flu vaccination clinics, outdoor Pilates, back and posture assessments along with free healthy snacks. like to socialise?? We run regular funded social activities along with our annual Summer and Christmas events.

We are looking for people who can demonstrate the right attributes and behaviours for this role rather than relevant industry experience. If you have a passion to help people, and your confident with great communication skills this role could be for you. This is a fantastic opportunity for anyone who is looking for a new challenge or change in industry and wants to start a career within financial services.

**Benefits of a Client Support Adviser**

**Basic Salary of up to £22,500 per annum + quarterly bonus opportunity at £250**

**Paid qualifications and an automatic £1,000 gross annual salary increase when you have completed your Cert CII Qualification**

**- Annual Wellbeing Schedule - On-site Health Checks, Reflexology and Dietician**

**- Clear career progression structure**

**- Pension scheme**

**- Death in Service Life Insurance**

**- Subsidised Private Medical Insurance**

**- Hybrid remote working**

**- 23 days holiday, rising to 25 with service (plus public holidays)**

**- Enhanced maternity, paternity and adoption pay**

**- Enhanced sick pay**

**- Discounted gym membership, retail discounts scheme and childcare vouchers**

**- Perk Box - High Street Savings, Discounted Memberships and Freebies**

**- Health Cash Plan - included but not limited to Dental and optical cover, Online GP, Counselling sessions and much more**

**- Long service rewards**

**- Paid for qualifications**

**- Team building events**

**Requirements of a Client Support Adviser**
- Clear Communication skills
- Friendly and professional attitude
- Problem-Solving Skills
- Empathy
- Product/Service Knowledge
- Strong Time Management
- Attention to detail

**Responsibilities of a Client Support Adviser**
- Accurately submit the information onto systems
- Respond to queries from both clients and insurers in a pro-active manner
- React and act to overcome any issues that occur that may prevent the policy for going on risk, working with the Advised Sales Team to support this client through any necessary changes required
- Champion and drive a strong culture of compliance and regulatory principles such as Treating Customers Fairly (TCF)
- Take responsibility for own personal development in terms of understanding the business, regulation, and the insurance industry, acting in accordance with current regulatory procedures, keeping up to date with any changes and sharing this knowledge with colleagues
- As an employee you are required to be aware of the Howden Life & Health data protection policy and in particular your obligation to keep all data safe. The policy requires you as an employee to comply with the provisions of the Howden Life & Health data protection policy and for you to ask for clarification on any point that is not understood
- Any other reasonable tasks and functions that the business deem necessary.

**Full Time Working Hours
- 39 hours per week**

**Part Time - 20 - 30 hours per week**
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**Salary**: £22,500.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
- Work from home

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 2 years (preferred)

Work Location: Hybrid remote in Gloucester