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Client Care Advisor

2 months ago

Gloucester, Gloucestershire, United Kingdom Heat Recruitment Full time

Job Opportunity: Customer Service Advisor

About the Role:

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Heat Recruitment. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Needs Assessment: Identify the needs of our clients and provide them with clear and concise information about our products and services.
  • Product Explanation: Explain the details of our policies and how they may benefit our clients, ensuring they understand the level of cover they require.
  • Customer Satisfaction: Leave a positive impression of our company and yourself with every client interaction, aiming to convert calls into new customers while prioritizing their needs.
  • Product Suitability: Ensure that only suitable products are sold to clients, focusing on providing the right level of cover for their valuable items.
  • Professional Standards: Align with our professional standards manual, specifically adhering to Managing Client Information, Whistleblowing, and Treating Customers Fairly.

Requirements:

  • Interpersonal Skills: Possess top-notch interpersonal skills to effectively communicate with clients and colleagues.
  • Desire to Learn: Demonstrate a desire to challenge yourself and continuously improve your skills and knowledge.
  • Results-Oriented: Focus on delivering real results and making a positive impact on our clients.

Working with Us:

At Heat Recruitment, we value our clients and strive to provide an outstanding experience. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.