IT Support Analyst
4 days ago
**IT Support Analyst** required for my client based in London (near Holborn) for a permanent role paying approx. £23-24k
As an IT Support Analyst, you will have responsibility for delivering high quality IT support for the students and staff body, managing the IT service Desk and supporting the wider IT Team. The role is hands on with the opportunity to shape the IT processesand procedures and gain experience in wider IT projects to provide Continuing Professional Development (CPD).
**The main tasks of the job are**:
- Deliver a high-quality IT support to students and staff
- Ensure activities are completed in line with KPI targets and defined SLAs.
- Handle the IT ticketing system resolving issues promptly while triaging other requests to relevant IT Engineers, including escalating urgent tickets.
- Support laptops/PCs (both Windows and Macs), mobile devices (iOS and Android) and audio visual equipment
- Maintain and support Office 365 environment and Active Directory - Administration of Windows Environment.
- Assist in troubleshooting IT system and network problems and diagnose and solve hardware or software faults.
**Experience and attributes**
- Experience of working in an IT Helpdesk customer focused setting.
- Experience with Microsoft Office 365, Azure and various Microsoft Products.
- Working knowledge of Windows and Mac OS and mobile devices (iOS and Android).
- Experience of working in teams.
- Excellent writing, communication and interpersonal skills.
- Ability to engage, influence and work positively with a wide range of people.
- Ability to work independently as well as take direction and work collaboratively across divisional and departmental boundaries.
- Excellent organisational skills and the ability to effectively prioritise workload.
- Ability to manage change and adapt to a fast-changing environment.
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