2nd Line Support
1 day ago
**2nd Line Support Analyst - 6 Month Contract - £200 Per Day (Inside IR35)**
**Overview**:
An excellent opportunity has arisen with a global brand who's work benefit us all and the natural world, this is truly an exceptional organisation. Our client is seeking a 2nd Line Support Analyst to join their in house IT department who has strong capabilitiesin 2nd/3rd line covering all aspects of infrastructure and networking with an awareness of preventative management software, they are looking at ways in which to use automation to proactively reduce the amounts of service calls they receive.
**Role and Responsibilities**:
- Accept escalated incidents and service requests from team members in the Service Desk and provide technical expertise to users to resolve the issue, ensuring to update and close tickets in line with D&T processes.
- Operate the prevention management and digital experience systems and tools to monitor the performance of IT systems and services and use the tools to identify issues and problems and initiate preventative measures, such as identifying and investigatingsuspect software and other components.
- Using prevention management systems, gather system performance data and log tasks in SNC.
- Design, develop and manage scripts and automated fixes to address issues that are identified through the prevention management systems, and working with colleagues undertake appropriate and adequate testing of fixes before implementation
**Essential Skills & Experience**:
- Proficient with Windows and Apple ?operating ?systems
- Office 365?and associated products and virtualization
- Mobile device management and configuration
- Networking, TCP/IP, OSI
- Active Directory, remote support technologies?
- Experienced working to ITIL processes
- Experience with digital experience systems and preventative management systems e.g., NexThink
- Familiar with customer service ?AI ?technology ?e.g.,?chatbots ?and service management systems e.g., SNC, Freshworks,TopDesk, etc.
**Contract Details**:
- £200 Per Day
- Location: Euston, London (2 days on site - 3 days working from home)
- 6 month contract initially
**2nd Line Support Analyst - 6 Month Contract - £200 Per Day (Inside IR35)
-
IT Support Analyst 2nd Line
7 days ago
Camden, United Kingdom Understanding Recruitment Full time**IT Support Analyst (2nd Line)** A brand new and exciting role has recently arose for an IT Support Analyst (2nd Line) with strong skills and knowledge of Windows 10, Office 365 and Intune to join a leading charity based in Euston, London, however this position can be hybrid. The IT SupportAnalyst (2nd Line) will work with various senior stakeholders to...
-
IT Support Analyst 2nd Line
7 days ago
Camden, United Kingdom Understanding Recruitment Full time**IT Support Analyst (2nd Line)** A brand new and exciting role has recently arose for an IT Support Analyst (2nd Line) with strong skills and knowledge of Windows 10, Office 365 and Intune to join a leading charity based in Euston, London, however this position can be hybrid. The IT SupportAnalyst (2nd Line) will work with various senior stakeholders to...
-
IT 1st
3 days ago
Camden, United Kingdom La Fosse Associates Full timeLa Fosse is working with an international booking agent to help recruit an IT 1st & 2nd Line Support. Our client is looking for enthusiastic people to add to an exciting office environment in the centre of London **Location**:Holborn - 5 Days in office **Contract**: Inside IR35 - 3 months **Rate**: Up to £280 per day **Your role as 1st & 2nd Line...
-
2nd Line IT Support Engineer
3 days ago
Camden, United Kingdom Circle Recruitment Full time**2nd Line IT Support Engineer - Hybrid Working - £35,000 + Benefits.** I'm looking for a highly experienced 2nd Line IT Support Engineer to join my clients growing Managed Service Provider team in Central London You will need to have excellent communication skills, both written and verbal, who is able to work autonomously and as part of a team. You will...
-
Mac 1st and 2nd Line IT Support Analyst
3 days ago
Camden, United Kingdom Eligo Recruitment Full time**IMMEDIATELY REQUIRED - macOS 1st and 2nd line IT Support Analyst** **A permanent role mainly office based but with around a day a week working from home also.** - As macOS IT Support Analyst - you will have good knowledge of macOS (Mac OS X) - communication skills and enthusiasm and willingness to learn are important too. - You will also provide Mac...
-
IT Testing and Support Analyst
3 days ago
Camden, United Kingdom Amdas Recruitment Ltd Full timeQA/2nd Line Support to £35K with excellent bens My client is a professional institute based in Central London with a substantial membership. They have developed and are imminently poised to go live on a new membership database roll out. Reporting to the IT Director you will be working in an in house ITteam of 12 people. They require x2 additional ICT...
-
1st Line Engineer
1 day ago
Camden, United Kingdom vertex-it-solutions Full time**Job description**: **Reports to: Helpdesk Manager** Applicants should be experienced in supporting Microsoft operating systems and Servers. Experience of either Google Workspace or Microsoft Modern workplace including, EMS and Intune would be helpful (Microsoft MCP Certification or Apple OSX experience wouldalso be advantageous.) You would be joining our...
-
IT Support Msp
7 days ago
Camden, United Kingdom Bespoke Personnel Ltd Full time**Technical Support Engineer 1st & 2nd line support £32000 - £37000 depending on experience NW London** **urgent** **The role**: Our Client Support Engineer will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare...
-
Software Support Executive
7 days ago
Camden, United Kingdom ABR TALENT LIMITED Full time**Software Support Executive (EdTech) - £25,000 - £35,000** **North London (Hybrid)** We’re excited to be working with a fantastic Technology brand to find a new Software Support Executive to join the growing team! The company offer a leading end-to-end SaaS solution and they are only continuing to rapidly grow and expand as a business soit’s a...
-
IT Systems Support
1 week ago
Camden, United Kingdom Food and Drink Federation Full time**IT SYSTEMS SUPPORT** **Job Type**:Permanent **Location:**Central London (Bloomsbury), office based **Salary:**£30k - £33k with excellent benefits including 25 days holiday, private healthcare, leisure travel insurance, gym subsidy, interest-free season ticket loan and cycle-to-work scheme **Hours:**35 hours per week A great opportunity for a...
-
Support Engineer, AutoCAD, Adobe, £35k
1 month ago
Camden Town, United Kingdom CV-Library Full time2nd Line Support Engineer required by one the UK's leading design practices based in Islington paying up to £35k working Monday to Friday. Due to the nature of this role, it will be based onsite. This is an excellent opportunity for a 2nd Line Engineer who wants to progress their career in a well established organisation that truly values its...
-
Technical Support Consultant
7 days ago
Camden, United Kingdom ABR TALENT LIMITED Full time**Technical Support Consultant** **SQL Server/ Azure - North London - £35,000 - £45,000** I’m excited to announce we are working with a fantastic Technology brand to find a new Technical Support Engineer to join the team! The company offer a leading end-to-end SaaS solution and they are only continuing to rapidly grow and expand as a businessso it’s...
-
Service Desk Analyst
7 days ago
Camden, United Kingdom Client Server Ltd. Full timeService Desk Analyst / Support Engineer (Windows Active Directory). Are you looking for a Service Desk Analyst role within a company that provides a good work life balance and comprehensive training and development to help you reach your career goals? Hugely successful, high profile law firm is seeking a bright Service Desk Analyst to join their team....
-
Construction Manager
4 weeks ago
Camden Town, United Kingdom Fawkes & Reece London Full timeWe have a great opportunity for a Dry Lining Construction Manager working with a dry lining contractor in Central London on a project due to run for circa 40 weeks. The Projects is across 2 x blocks consisting of a total of 14 floors, with a potential of being moved to a 3rd block after completion. Scope of works include installing partition walls, 1st /...
-
Construction Manager
4 weeks ago
Camden Town, United Kingdom CV-Library Full timeWe have a great opportunity for a Dry Lining Construction Manager working with a dry lining contractor in Central London on a project due to run for circa 40 weeks. The Projects is across 2 x blocks consisting of a total of 14 floors, with a potential of being moved to a 3rd block after completion. Scope of works include installing partition walls, 1st /...
-
IT Service Desk Engineer
5 days ago
Camden, United Kingdom YourRecruit Group Full timeHow does working for a small but growing MSP based in Camden who have been going for 15 years sound? They currently support approx. 500 mixed Windows and Mac end-points over 50 regular customers and have a small but effective team. As they continue to grow,his role represents an opportunity to take ownership of the very customer focused service desk, having...
-
Recovery Worker
2 weeks ago
Camden, United Kingdom Hestia Housing Support Full timeWe are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to...
-
Senior Network Engineer
1 day ago
Camden, United Kingdom SHEER JOBS LIMITED Full time**Role purpose** The role of the Senior Network Engineer is to lead on the provision of prompt and effective technical support for the voice and data network service to users across the Organisation through resolution of incidents and service requests in line with agreedservice agreements, ensuring mínimal disruption/ loss of service. **Example outcomes...
-
Support Officer
3 days ago
Camden, United Kingdom Service Care Full time**JOB TITLE**: Support Officer **LOCATION**: Camden **CONTRACT TYPE**: Perm **WEEKLY HOURS**: 37.5 Hours **WORK PATTERN**: Mon - Sun (Rota Basis) **JOB SUMMARY**: Support the delivery of an efficient, effective, and consistent tenancy management service, predominantly to vulnerable tenants across London. Respond to customer concerns, manage processes, and...
-
Support Assistant
7 days ago
Camden, United Kingdom Reed Talent Solutions Full time**Support Assistant** At One Housing, we don’t only believe that everyone deserves a safe, secure, affordable home. We also believe that everyone deserves to realise their full potential and lead a fulfilling life. Our Mental Health team is vital to helping us deliver on this vision. We work to transform the life experience of people with mental health...