Technical Support Consultant

3 weeks ago


Camden, United Kingdom ABR TALENT LIMITED Full time

**Technical Support Consultant**

**SQL Server/ Azure - North London - £35,000 - £45,000**

I’m excited to announce we are working with a fantastic Technology brand to find a new Technical Support Engineer to join the team The company offer a leading end-to-end SaaS solution and they are only continuing to rapidly grow and expand as a businessso it’s a fantastic time to get on board and really be part of leading the charge in a fast-growing sector

They’re on the lookout for an experienced Technical Support individual who will join a team of support engineers and be able to offer 2nd/3rd line assistance to their customers for any technical issues. They’re looking for someone who loves what they do,takes pride in excellent service, and has a proactive approach to plans and solutions.

**Responsibilities**:

- Investigate and be the point of escalation for technical issues and give advice to both clients and the 1st line support team to provide the best possible resolutions.
- Work across the internal 1st line support team and customers directly to both identify the issue as well as come up with a timely and appropriate resolution.
- Work with customers directly on managing their expectations and keeping them updated on the progress of their case.
- Proactively manage your time well between cases/ tickets and prioritise and monitor your own workload.
- Identify root causes of incidents and communicated that to try and avoid the problem reoccurring.
- Assist in helping to build out both internal and external documents that will be used to assist customers and support team members alike.
- Ensure SLAs and support procedures are followed and adhered to.
- Have a quality approach and take pride in the resolutions/ support you are giving.

**Experience**:

- 3 years’ experience in a similar Technical Support role.
- Strong knowledge of best practices in SQL Server Databases.
- Good Understanding of Microsoft Azure infrastructure.
- Certification in SQL Database and/or Azure is desirable.
- Great communication skills - both written and verbal.
- Advanced analytical problem-solving skills with a proactive and independent approach.
- Experience of SQL Server Databases in a multi-tenant environment would be beneficial but not essential.
- Experience of.NET and Microsoft software stack would, again, be advantageous but not essential.
- Debugging websites (advantageous).
- Hands on experience with support tools such as Zendesk would be beneficial.



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