IT Systems Support
3 weeks ago
**IT SYSTEMS SUPPORT**
**Job Type**:Permanent
**Location:**Central London (Bloomsbury), office based
**Salary:**£30k - £33k with excellent benefits including 25 days holiday, private healthcare, leisure travel insurance, gym subsidy, interest-free season ticket loan and cycle-to-work scheme
**Hours:**35 hours per week
A great opportunity for a motivated IT Systems Support to join the FDF team. The focus will be to provide 1st to 2nd line support, maintain and support the IT systems in place at the FDF, FDF Scotland (FDFS), FDF Cymru (FDFC) and FDF office members. Thiswill be achieved by working closely and receiving guidance from the IT Manager.
The individual who will take on the IT Systems Support will also be responsible for the FDF’s IT Helpdesk, user support, user documentation and video-conferencing / webinar events. In this role, you will receive support to further develop IT skills and knowledgethrough on the job and formal training.
**Key responsibilities**
IT helpdesk
- Be the first point of call for FDF IT support
- Provide IT support to the FDF, FDFS, FDSC and FDF office members with day-to-day technical requests
- Provide IT support to all users of the Citrix virtualised desktop infrastructure
- Set up audio and visual equipment for FDF events and meetings both on and off site
- Run the Helpdesk ticketing system
- Provide IT inductions for new starters and training to existing staff
System administration
- Setup, configure, install and maintain laptops, monitors and any tablet devices
- Maintain and patch the mobile devices and maintain the telephone system
- Perform server administration tasks using tools such as Active Directory, Group Policy, PowerShell. Windows Hyper-V Management and Azure
- Perform client management using Microsoft 365 including the Admin Portal, Exchange Admin Centre, Teams Portal and Azure Active Directory
- Assist in maintaining the FDF network, including basic knowledge of VLANs, patch cabling, switches, routers and VPNs.
- Maintain and troubleshoot networked multifunctional devices
- Deliver remote access installations, including the occasional off-sites visits as required
Other responsibilities
- Support FDF’s Strategic Communications & Membership Team in delivering webinars using GoToWebinar and LiveWebinar platforms
- Provide remote meeting equipment setup and ensure equipment is set up correctly in FDF meeting rooms
- Update and continue to enhance the FDF IT Asset Database
- Write and maintain user guides and other documentation
- Revise and develop IT protocols and guidelines
- Provide assistance with video recording/editing services
- Occasionally the post-holder may be required to work outside of FDF’s normal office hours in the event of an urgent IT issue, a special project, event support or configuration to the network
**Requirements**:
- Competent IT support experience on 1st - 2nd line tasks
- Basic administration tasks in a server operating system (Server 2008-2019), including Active Directory, Azure AD, Exchange Online, Microsoft Teams and Group Policy
- Experience in MDM technologies such as Microsoft InTune and Maas360
- Support of Citrix Zen App / Zen Desktop and business telephone systems (pref Mitel)
- Experience of delivering webinars / remote meetings
- Experience in a desktop support environment within a small IT team
- Some Apple Mac experience
- Good understanding / experience with Microsoft Office, Office/Microsoft 365, Windows 10/11
- Basic understanding of networks with the ability to troubleshoot and resolve issues
- Knowledge of cloud-based technologies
- A team worker with good communication skills and ability to support users of varying IT levels
**Our Workplace**
We’re based in the heart of central London in a modern, bright open-plan office. We have a friendly work culture with great break-out spaces, quiet booths and opportunities for flexible-working. Our ‘Feel Good for Life’ team regularly organises events andactivities to promote positive health and wellbeing.
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