Service Desk Analyst

6 days ago


Camden, United Kingdom Client Server Ltd. Full time

Service Desk Analyst / Support Engineer (Windows Active Directory). Are you looking for a Service Desk Analyst role within a company that provides a good work life balance and comprehensive training and development to help you reach your career goals?

Hugely successful, high profile law firm is seeking a bright Service Desk Analyst to join their team. You'll be working alongside a friendly and supportive team within a successful company that has previously been voted as one of the 'Top 100 Best Companiesto work for'.

As a Service Desk Analyst, you'll work as part of the Infrastructure Team providing exceptional 2nd line support to resolve a variety of complex customer technical issues. A typical day for you will involve troubleshooting all technology issues escalatedby the 1st line team, answering overflow phone calls, logging tickets and responding to mailbox tickets, and escalating incidents to the Technical Escalations Analysts.

Based in fantastic central London, you'll be joining a friendly and professional team. You will be able to work remotely up to 2 days a week.

**Requirements**:

- You have experience within a Service Desk Analyst role
- You must have law / legal sector experience
- You have good knowledge of Windows 7 & 10 environments
- You have a good understanding of Active Directory, DHCP, DNS and VMware
- You have knowledge of Document Management Systems (DMS) such as iManage
- You have excellent communication and collaboration skills

As a Service Desk Analyst you can expect to earn a competitive salary (up to £40k) plus bonus and benefits.


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