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Customer Service Advisor

3 months ago


Kingston upon Hull, United Kingdom Bridge of Hope Full time

Willerby
Full time 37.5 hours per week
Office based
£10.45 per hour
Free Onsite parking
Adecco are currently recruiting for experienced Customer Service Advisors to join a professional and vibrant patient care contact centre team in one of the UK's leading independent private health care organisations based in Willerby.
Main Duties
- Managing inbound calls answering queries and providing up to date information
- Cancelling and re-booking appointments
- Following up on referrals
- Logging information and directing this to the correct department
- Updating and Inputting patient information
- Ensuring patients are aware of pre-appointment procedures
- Organising follow up appointments
- Coordinating with other departments

Interested applicants should have experience working within a high performing Customer Service team, be confident managing high volume calls and have excellent communication skills both written and verbal.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.