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Customer Service Advisor
2 months ago
**The role**
We’re looking for a Customer Service Advisor to join our expanding team based in Hull. Reporting to the Customer Service Team Manager, the purpose of your role is to deal with our customers day to day enquiries and resolve matters at first instance. You will join a highly motivated team and be part of a growth business working with colleagues who care about our customers.
**Key responsibilities**
- Dealing with, but not limited to, billing enquiries, technical issues, swapping / ordering terminals, product logistics, ordering stock.
- Achieving your KPI’s and SLA’s to provide our customers with the highest level of customer service and support.
- Working on systems such as Salesforce, online telephony platforms and other software to support our customer base.
**Competencies**
- Previous experience in a customer service/ call centre role would be advantageous. Call centre experience is not mandatory.
- An interest in business and providing the highest level of customer service.
- A willingness to learn and be accountable for your success and development.
- Previous exposure to our operating systems would be an advantage but full training and support will be given.
- Good communication and listening skills.
**Skill/technical**
- Troubleshooting and route cause analysis within a similar industry would be an advantage
- Exposure to the products and systems we use would be an advantage. (GEMS/TMS/PAX Store/Connex/VeriCentre/VHQ/OCC/Salesforce/Zendesk)
- Ability to take ownership of customer cases/ escalations and handle through to resolution.
- Experience of working in a fast paced, business to business environment working successfully within SLA’s and deadlines.
**Benefits**
- Salary of £24,000
- Life Assurance 4 x annual base salary
- Income Protection
- 25 days holiday + public holidays
- Private Medical Scheme
- Enhanced Family Leave
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