Customer Service Advisor
6 months ago
**Customer Service Advisor - Hull - Permanent - £24,173 + Benefits (Permanent)**
Bates & Bradshaw are recruiting on behalf of a large company in the Hull area who operate as one of the leading building, repairs, and maintenance contractors. They are presently employing around 500 people and have a turnover of £50m and they have some ambitious plans in place to grow this again over the coming years.
This role is to be working as part of and integral team in the Customer Service department where you will be following up on all works that have been completed in their property and making sure it have been done in a timely manner and the customer is happy.
**Purpose of the Role**:
- To provide effective, Customer Service support across all operational areas of the business
- The post holder will be responsible for the daily follow up calls making sure that all maintenance work has been completed and the customer is happy.
- Responsible for the daily liaison between customers and operatives to ensure each individual needs are met
- You will also be responsible for updating and maintaining the company database so you will need good strong IT skills.
**Duties**:
- Update appointment diaries
- Request new orders for extra works already carried out or to be carried out and request downgrades where necessary
- Produce and send appointment/reminder letters
- Arranging annual servicing appointments to comply with legislation
**Hours of Work**
- Monday to Thursday - 7.5 hours
- Friday - 7 Hours
For more information please contact Martin Bradshaw on 07580 127879
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Work from home
Schedule:
- Day shift
**Experience**:
- Customer Service: 2 years (preferred)
- IT Software: 2 years (preferred)
Work Location: In person
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